FAQ | Cardinal Health RBC

Frequently Asked Questions

Cardinal Health RBC 2024 Overview

When: Wednesday, July 24 – Saturday, July 27

Where: McCormick Place Convention Center – 2301 South King Drive Chicago, IL 60616

Pricing:

Pharmacy Package: $1,875 - Includes access for all show days, meals, sessions & entertainment for 1 adult + rebate eligibility for 1 account (terms and conditions apply)
Additional Adult (18+): $995 - Includes access for all show days, meals, sessions & entertainment for 1 adult
Child Guest (ages 3-17): $700 - Includes access for all show days, meals, sessions, entertainment & Camp Cardinal for 1 child
Infant & Toddler Care (in diapers) - $55 half day and $100 full day - Baby-sitting services will be available during show hours, including evening entertainment.
Day Pass (18+): $650 - Includes access for 1 show day, and any meals, sessions & entertainment that take place on that day for 1 adult
Friday Customer Appreciation Night Only: $200 - Ticket to attend Customer dinner and off-site event at the Chicago Field Museum
Thursday Night Dinner and Entertainment Only: $200 - Ticket to attend Thursday evening dinner and Sheryl Crow concert at Wintrust Arena.

Customer Registration

Registration begins on March 6, 2024.

Hotel reservations can be made after completing your RBC registration.

Q: What is the difference between the types of registrations

A: One Pharmacy package must be purchased in order to add any other registration types. Adult, Child, etc.

type registrations cannot be purchased without being tied to a Pharmacy Package.

Q: What are the additional ordering accounts for Consumer Health purchases?

A: A customer can add accounts for ordering purposes at RBC in this section without being charged for an account package. The customer will not receive a SOURCE Generics rebate for these accounts.

Q: Does my primary package or additional attendee package include the extra cost of CE classes?

A: Most CE classes are included in the cost of an RBC package and do not require pre-registration. However, a few classes do require pre-registration and have an additional fee. The classes that require pre-registration and have additional fees will be listed within RBC registration.

Q: Does the customer need to purchase Add-Ons (meals, Customer Appreciation Night, or concert tickets) for themselves or additional attendees?

A: No. The primary package adult, registered additional adults and registered children packages include access to all RBC events. Individual tickets granting access to RBC’s evening events should only be purchased for a guest who is not registered for any attendee packages.

Q: How do I make reservations for my hotel?

A: There is a link to the hotel reservation site after you confirm your conference registration.

Q: Will customers automatically receive an email confirmation after registration?

A: Yes. The customer will receive two separate confirmation emails. One will include their conference registration details and one will include the hotel reservations.

Q: When is the last day to register?

A: The last day to register for customer-specific pricing during RBC is June 30, 2024.

Q: Can a customer change their registration after June 30, 2024?

A: Yes, a customer can still add and delete additional packages on their account. However, any additional packages added after June 30 are subject to an additional fee.

Q: What is the day pass policy?

A: Day passes are only available to local attendees who are visiting RBC with someone who has already purchased an RBC package. A Day Pass allows for one day of RBC admission. You may not purchase more than one Day Pass for the same person. A Day Pass DOES NOT qualify an account for a rebate. Please contact your sales representative to obtain the day pass. Price: $650

Q: What is the cancellation policy?

A: Customers who cancel by Sunday, June 30 at 11:59pm will not be charged for registration.

Cancellations received after June 30th, 2024, will incur a $500-cancellation fee. Cancellations received within 72 hours of arrival date will be charged the equivalent of one night’s room rate and taxes* in addition to a $700 cancellation fee. If you do not cancel and are confirmed as a “no show” you will be charged the equivalent of one night’s stay plus a $950 cancellation fee. No exceptions will be made.

*If you do not have a room reservation the room rate fee will not apply

Hotel Information

Q: What hotels are available to customers for RBC 2024?

A: Customers will be able to book hotel reservations at the following hotels:

Customer Hotel Accommodations

Marriott Marquis Chicago

This hotel is connected to the McCormick Place Convention Center

2121 South Prairie Avenue Chicago, IL 60616

Hyatt Regency McCormick Place

This hotel is connected to McCormick Place Convention Center

2233 Martin Luther King Drive Chicago, IL 60601

Hyatt Regency Chicago – Downtown

Located in downtown Chicago

A 7-minute ride by bus on a dedicated bus lane will be provided to and from RBC

151 East Wacker Drive Chicago, IL 60616

Q: When can a customer book a hotel reservation?

A: Customers can start making their hotel reservations when RBC registration opens on March 6th.

Q: Do I have to stay at an RBC hotel?

A: No, you are free to make a reservation outside of the RBC Hotel block. However, if you are not at an RBC hotel you will not have access to breakfast, airport ground transportation, nor shuttles to & from RBC and the Chicago Field Museum.

Q: Will I need a credit card to secure a reservation?

A: Yes. A credit card is required to guarantee your hotel reservation and will not be charged unless you no-show your reservation. This is to ensure we are receiving legitimate reservations.

Q: Can I extend my stay in Chicago?

A: Participants will be allowed to extend their time in Chicago beyond the meeting dates. They will need to provide a personal credit card when they check into the hotel to cover non-business related/personal expenses

Q: What is the hotel cancellation policy?

A: Cancellations received after June 30th, 2024, will incur a $500-cancellation fee. Cancellations received within 72 hours of arrival date will be charged the equivalent of one night’s room rate and taxes in addition to a $700 cancelation fee. If you do not cancel and are confirmed as a “no show” you will be charged the equivalent of one night’s stay plus a $950 cancellation fee. No exceptions will be made. *If you do not have a room reservation the room rate fee will not apply.

Airline Information for Customers

RBC 2024 Airline Partner Discounts

Our airline partners, Delta, United Airlines, and Southwest Airlines are pleased to offer airfare discounts to 2024 Retail Business Conference attendees. This discount information is for all attendees that are NOT Cardinal Health employees. Prior to booking your flight, review the information below and follow the directions based on your selected carrier. Discounts will only be valid for travel booked for RBC between July 24-27, 2024.

See discount instructions below.

Delta

Delta Air Lines is pleased to offer special discounts for Cardinal Health. Please click here to book your flights.
You may also call Delta Meeting Network® at (800) 328-1111 Monday – Friday, 8:00 a.m. – 6:30 p.m. (EST) and refer to Meeting Event Code NM3Q6.
There is not a service fee for reservations booked and ticketed via our reservation 800 number.

United Airlines

Make a flight reservation online, please click on discount code ZP96885998
MileagePlus members earn valuable miles for their travel when using the Meetings discount code.
You may also call the United Meetings Reservation Desk Monday – Friday at (800) 426-1122 for booking assistance.
Booking fees are waived for Meeting reservations.

Southwest Airlines

Book your flight through SWABIZ using this link and enter Company ID 99469963 to receive the discount.
Destination airport can be either MDW (Chicago Midway) or ORD (Chicago O’Hare) for travel dates July 22-28, 2024.
For questions call 1-800-435-9792 / Call 1-800-I-FLY-SWA

Q: Given the number of carriers in the market, why do we only offer discounts for AA, United and SW?

A: Cardinal Health currently has contracts with only these three airlines.

Q: Can you further explain the booking fee?

A: Booking fees are common when booking directly with airlines/travel agencies/etc. The airlines have offered to waive these fees so that it does not interfere with or nullify the discount.

Ground Transportation

Car Rentals

Reserve a car using this link
Enterprise/National is offering a 5% discount at all US and Canada locations.
A discount is shown on the last page of the reservation process for each brand.

Airport Parking

The Parking Spot is offering a free day of parking!
Make your reservation at The Parking Spot HERE
Already a member, just download the app and make your reservation using promo code: CHRBC24.
Once completed, you will have access to special pricing and be able to earn points for free parking and many more additional perks.

Airport shuttle schedule

You are encouraged to use our ground transportation services once you arrive in Chicago and when you depart for your flight home. These shuttles will run from Chicago O’Hare International Airport (ORD) and Chicago Midway International Airport (MDW) to RBC customer hotels, and vice versa.

The airport shuttle schedule is as follows:

Arrivals

Tuesday, July 23: Every 30 minutes from 12 p.m. to 8 p.m.

Wednesday, July 24: Every 30 minutes from 9 a.m. to 8 p.m.
Thursday, July 25: Every 30 minutes from 9 a.m. to 6 p.m.

Departures

Saturday, July 27: Every 30 minutes from 4:30 a.m. to 6 p.m.
Sunday: Customers departing on Sunday, who are staying at an RBC hotel, will be given an Uber voucher to return to the airport

NOTE: If you are flying out of Chicago O’Hare International Airport (ORD), it is recommended you depart three hours before your scheduled flight. If you are flying out of Chicago Midway International Airport (MDW), it is recommended you depart two-and-a-half hours before your scheduled flight.

Q: Where can customers submit their flight information?

A: Customers do not need to submit their flight information. All arrivals within the times above will be accommodated. If customers are not arriving or departing within the times above, they will need to make their own ground transportation arrangements.

Camp Cardinal Health

Each year, Camp Cardinal Health offers age-appropriate activities to children attending RBC. In 2024, we are excited to partner with ACCENT on Children’s Arrangements (AOCA) – a premier provider with more than 32 years of experience producing exceptional children’s events.

For more details about the planned activities, visit www.rbc.cardinalhealth.com, Camp Cardinal Health tab.

Camp Cardinal Health, the children’s program at RBC, offers daily childcare for infants (6 months), toddlers and children up to 17 years of age for four days of fun! Children will participate in age-appropriate activities including arts and crafts, parties, games, and off-site excursions in a safe and nurturing environment. Children registered for RBC are automatically included in each day that the Camp Cardinal Health program is offered unless noted otherwise. ACCENT on Children’s Arrangements (AOCA) will contact the parent for each child registered closer to the program dates to confirm their registration details (i.e. age, shirt size, food allergies, etc.).

Camp Cardinal Health provides care for the following age groups:

Infants (6-11 months) NEW!
Parents and guardians can choose from two infant care options during camp hours: half day at
$55 per child or full day at $100 per child.
Complimentary childcare will be available for infants on a first come, first serve basis from 7-9 pm on
Thursday and Friday evening.
Toddlers (12-36 months) NEW!
Parents and guardians can choose from two toddler care options during camp hours: half day at $55 per
child or full day at $100 per child.
Participants in the Toddlers Program remain on-site at McCormick Place and take part in various
activities that introduce the city of Chicago.
Complimentary childcare will be available for toddlers on a first come, first served basis from 7-9 pm on
Thursday and Friday evening.
Rompers (3-6 years old)
Participants in the Rompers Program remain on-site at McCormick Place and take part in various
activities that introduce the city of Chicago.
Complimentary childcare will be available for Rompers on a first come, first served basis from 7-9 pm on
Thursday and Friday evening.
Adventurers (7-11 years old) and Explorers (12-17 years old)
Participants in the Adventurers and Explorers Programs take part in off-site excursions that highlight
many of the great Chicago child-friendly attractions.

Note: Siblings are permitted to stay together; however, the older child will have to move down to the younger age group.

If you have questions about the new childcare offerings at this year’s show, please email rbc@cardinalhealth.com.

Q: Does AOCA offer childcare services for children under 3 years of age?

A: Yes. Cardinal Health offers daily childcare for infants (6 months) and toddlers (12-36 months).

Q: Can my child attend Camp Cardinal Health if they have special needs (i.e. diabetic, in a wheelchair, autistic, etc.)?

A: AOCA will evaluate all requests on a case-by-case basis to see how they can best accommodate your child’s specific needs.

Q: What items do I need to provide when dropping off my toddler and infant for care?

A: Parents will need to supply formula, breast milk, diapers, etc. for infants just as they would if they were taking their child to daycare. Snacks and drinks will be provided to toddlers, but parents will need to supply diapers (if applicable) and a change of clothes in case they have an accident.

Q: Who can I call or email if I have a question about Camp Cardinal Health?

A: You can reach our camp provider ACCENT on Children's Arrangements at (504) 524-0188 or by email campcardinalhealth@accentoca.com.

**Cancellations must be received by July 8, 2024. Cancellations received after that date are subject to a $100 cancellation fee for each cancelled day of childcare. If the child does not attend and is marked as a No Show, parents will be billed for that day of childcare.

CE Classes

Visit the RBC website in May for further information and descriptions of this year’s offerings.

Preregistered CE Classes

Basic Life Support - $70

The AHA’s BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. The AHA’s BLS Course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings.

Wed. 9 a.m. - Noon

Fri. 1:30 - 4:30 p.m.

Sat. 9 a.m. - Noon

Cancellations must be submitted in writing and received by July 1, 2024, and are subject to a $50 cancellation fee for each cancelled registration. Cancellations should be sent via email to rbc@cardinalhealth.com. Cancellations after this date or “no show” registrants will be responsible for the full registration fee. Authorized refunds will be issued thirty (30) days after the close of the meeting.

Mental Health First Aid - $299

Pharmacists and pharmacy team members are more likely to need to respond to a mental health episode than to a situation requiring basic life support or CPR. Mental Health First Aid (MHFA) training, therefore, could be considered more important than CPR training. MHFA teaches you how to identify, understand and respond to signs of mental health and substance use challenges among adults.

PRE-REGISTRATION REQUIRED - Due to the 2 hours of pre-work required, registration will close Sunday, July 7, 2024.
Additionally, no on-site registrations will be accepted.

Wed. 8 a.m. – 3 p.m.

Cancellations must be submitted in writing and received by July 1, 2024, and are subject to a $100 cancellation fee for each cancelled registration. Cancellations should be sent via email to rbc@cardinalhealth.com. Cancellations after this date or “no show” registrants will be responsible for the full registration fee. Authorized refunds will be issued thirty (30) days after the close of the meeting.

Opportunities in Diabetes Care - $299

Diabetes, Type II diabetes particularly, continues to be one of the most expensive diseases in the United States due to both high costs to treat and the multitudes of persons struggling with the condition. Pharmacists are well-positioned to be integral in the care of these patients. This program walks participants through recent changes in diabetes care and more than 5 billable services pharmacies can provide to their patients with diabetes.

Sat. 8 a.m. – Noon

Pharmacy-Based Point-of-Care Test & Treat National Certificate Program - $249

This program provides an opportunity for pharmacist, technicians, and student pharmacists to gain skills and information necessary to develop a testing program for coronaviruses, influenzas, Group A Streptococcus, HOV and Hepatitis C and chronic disease.

PRE-REGISTRATION REQUIRED - Due to the 16 hours of pre-work required, registration will close Sunday, July 7, 2024. Additionally, no on-site registrations will be accepted.

Sat. 8 a.m. - Noon

Cancellations must be submitted in writing and received by July 1, 2024, and are subject to a $125 cancellation fee for each cancelled registration. Cancellations should be sent via email to rbc@cardinalhealth.com Cancellations after this date or “no show” registrants will be responsible for the full registration fee. Authorized refunds will be issued thirty (30) days after the close of the meeting.

Lean Into Leadership - $449

Today’s leaders are increasingly faced with complex and unorthodox challenges that require masterful skills and competencies. Both the effectiveness to lead yourself and others is a vital component to the culture of your store and the success of your business. Join Kelley Babcock and Terri Norvell, co-founders of the Leadership Growth Formula, as they provide tangible takeaways and resources for improving your workplace environment and empowering your team. This workshop is open to any pharmacy team member looking to take their leadership skills to the next level.

Sat. 8 a.m. - 3 p.m.

Solutions at RBC 2024

Order Express
Cardinal Health™ Vantus™ HQ
Drug Supply Chain and Security Act (DSCSA)
Cardinal Health™ Pharmacy Marketing Advantage programs
Modern Payments Processing
Dispill® Multi-Dose Packaging
Cardinal Health™ Inventory Manager
PSAO Services
Reimbursement Consulting Services
Cardinal Health™ Reconciliation
Controlled Substance Monitoring Program (CSMP)
Cardinal Health™ Medical Benefit Billing
Cardinal Health™ at-Home
Diabetes Management
Cardinal Health™ Point-of-Care Testing Program
Vaccine Alliance
Pharmacy Transition Services
Medicine Shoppe International, Inc.

Specialty Pharmaceuticals
SOURCE℠ Generics
OptiFreight® Logistics
Biosimilars
Government Relations

Q: Are we using a mobile app this year?

A: Yes. A mobile app will be launched this year in June.

Q: Are we offering specialty meals this year?

A: Yes. We will accommodate customers who have indicated a food allergy or special dietary restriction in their registration. Choices include (Halal, Indian, Indian Vegetarian, Kosher, Vegan and Vegetarian). Only one choice may be selected in registration. All Indian meals will have a vegetarian option.

Q: How do we indicate Low Sodium or special dietary restrictions outside of the choices offered in registration for customers?

A: While we are sensitive to food allergies and dietary restrictions, we simply cannot meet everyone’s specific requests. Requests outside of the choices presented in registration (Halal, Indian, Indian Vegetarian, Kosher, Vegan, and Vegetarian) will need to be managed by the individual.

Contact Information

Drop Ship: GMB-Front-End@cardinalhealth.com

Ordering Support (Consumer Health products), Registration (Customer, Employee and Exhibitor) , Continuing Education Classes, RBC Website, Mobile App, Camp Cardinal, and Community Leadership Award: RBC@cardinalhealth.com

Rebate Questions: GMB-RBCRebate@cardinalhealth.com

Exhibitors: Rbcexhibitor@cardinalhealth.com

Not sure where to direct a question?

If in doubt, email rbc@cardinalhealth.com for answers to all your RBC questions. This inbox is monitored 9 a.m. – 5 p.m. EST and you can expect an answer within two business days.