
RBC 2023 CE Sessions & Schedule
(subject to change)
Wednesday, July 19
8 a.m. - Noon
Pharmacy-Based Point-of-Care Test & Treat National Certificate Program
PRE-REGISTRATION REQUIRED - Due to the 16 hours of pre-work required,
no on-site registrations will be accepted.
$235
This program provides an opportunity for pharmacists, technicians, and student pharmacists to gain skills
and information necessary to develop a testing program for coronaviruses, influenzas, Group A
Streptococcus, HOV and Hepatitis C and chronic disease.
Led by: John Beckner, RPh, NCPA Senior Director of Strategic Initiatives; Hannah Fish, PharmD, NCPA
Director of Strategic Initiatives; Shantel Houston, PharmD, NCPA
Pharmacist Learning Objectives:
1. Identify opportunities for expanding patient-centered services in pharmacy settings using pointof-
care testing and treatment.
2. Discuss the value and limitations of patient-reported symptoms, medical history, and drug
allergies.
3. Describe and perform the following physical assessments, when appropriate to patient care:
blood pressure, pulse, respiratory rate, oxygenation, and cervical lymph node inspection.
4. Describe and perform the following specimen collections used in point-of-care testing: Throat
swab and nasal swab
5. Identify characteristics of exemplar infectious diseases (influenza, group A streptococcus,
human immunodeficiency virus, hepatitis C, coronaviruses) regarding causative agents,
transmission, immunizations, symptoms and presentation, appropriate therapy, point-of-care
testing.
6. Define and contrast the following terms as they relate to point-of-care testing in community
pharmacies: CLIA, CLIA-waived, collaborative agreement, protocol, prescribe and diagnose.
7. Explain the value and limitations of point-of-care tests, including rapid diagnostic tests, and list
the steps a pharmacist can take to improve test performance.
8. Apply all information to patient-specific cases based on common community pharmacy-based
patient interaction.
Pharmacy Technician Learning Objectives:
1. Identify opportunities for expanding patient-centered services in pharmacy settings using
point-of-care testing and treatment.
2. Discuss the value and limitations of patient reported symptoms, medical history, and drug
allergies
3. Describe and perform the following physical assessments, when appropriate for patient care:
blood pressure, pulse, respiratory rate, oxygenation, and cervical lymph node inspection.
4. Describe and perform the following specimen collections used in point-of-care testing: throat
and nasal swabs.
5. Identify characteristics of exemplar infectious diseases (influenza, Group A Streptococcus,
Human Immunodeficiency Virus, Hepatitis C, Coronaviruses) regarding causative agents,
transmission, immunizations, symptoms and presentation, and point-of-care testing.
6. Define and contrast the following terms as they relate to point-of-care testing in community
pharmacies: CLIA, CLIA-waived, collaborative agreement, protocol, prescribe, and diagnose.
7. Explain the value and limitations of point-of-care tests, including rapid diagnostic tests.
NOTE: The NASPA Pharmacy-based Point-of-Care Test and Treat National Certificate Program does not
meet the requirements of the Florida Board of Pharmacy’s rules for Test and Treat certification or
continuing education.
ACPE UAN: 0112-0000-22-200-B04-P/T | 20.0 contact hours (2.0 CEU) | Activity type: practice-based
|target audience: pharmacists and pharmacy technicians in all practice settings
8 a.m. - 4 p.m.
Understanding the Population Health Landscape: Chronic Care Management, Remote Physiological
Monitoring, and Behavioral Health Integration Considerations
PRE-REGISTRATION REQUIRED
$395
Community pharmacies like yours are optimal partners for a variety of care management services like
chronic care management, remote physiological monitoring, and behavioral health integration. With
OIG recently auditing remote care coordination services and vendors of these services totaling 7.8M
claims and $1.4M in overpayments, these population health services can be more intimidating than
ever. What does this mean for your business? You need to ensure your pharmacy – and your billing
software provider – are properly coding and billing services to avoid hefty compliance violation
penalties. Come learn about the opportunity for these services, insight into why compliance is key, and
the confidence to implement these services successfully.
Led by: Avant Pharmacy and Wellness Center Team
Pharmacist Learning Objectives:
1. Describe how pharmacist-led clinical services impact Centers for Medicare and Medicaid
Services initiatives for the quadruple aim and value-based payment models.
2. Explain the collaborative relationship between a pharmacist and billing provider for non-face-toface
services.
3. Differentiate between complex and non-complex chronic care management (CCM) and how to
determine level of medical decision making.
4. Explain the eligibility criteria for CCM and rules for billing and documenting encounters for a
successful and sustainable program.
5. Define RPM and qualifications for RPM as outlined by the Centers for Medicare & Medicaid
Services (CMS).
6. List the required components of RPM treatment management services.
7. Describe the billing and documentation requirements for RPM.
8. Explain the eligibility criteria, documentation, and billing requirements for behavioral health
integration (BHI).
9. Compare and contrast general BHI to Psychiatric Collaborative Care Services (CoCM).
10. List the eligibility criteria, documentation, and billing requirements for Principal Care
Management (PCM).
11. List components of NF2F clinical services that can be delegated by the clinical pharmacist to
other members of the clinical team.
12. Illustrate the stepwise approach of incorporating a pharmacy technician into your workflow.
13. Compare and contrast CCM, RPM, BHI and PCM services.
14. Summarize how to impact the quadruple aim and provide continuous value to a practice
through NF2F services.
15. List strategies for ensuring internal and external business success for NF2F services.
Pharmacy Technician Learning Objectives:
1. Describe how pharmacist-led clinical services impact Centers for Medicare and Medicaid
Services initiatives for the quadruple aim and value-based payment models.
2. Explain the collaborative relationship between a pharmacist and billing provider for non-face-toface
services.
3. Describe the difference between complex and non-complex chronic care management (CCM).
4. Explain the eligibility criteria, billing, and documentation requirements for CCM.
5. Define RPM and qualifications for RPM as outlined by the Centers for Medicare & Medicaid
Services (CMS).
6. List the required components of RPM treatment management services.
7. Describe the billing and documentation requirements for RPM.
ACPE UAN: 0207-0000-23-633-L04-P/T| 6.5 contact hour (0.65 CEU) | Activity type: application-based
8:30 - 9:30 a.m.
Getting to the Heart of It – Clinical Pearls and Workflow Solutions to Improve Outcomes for Patients
on Hypertension Medications
Hypertension, also known as high blood pressure, affects a significant number of individuals worldwide
and is a major risk factor for heart disease and stroke. This session will explore the prevalence of
hypertension, review current guidelines for treatment and lifestyle recommendations, and compare and
contrast OTC devices for blood pressure monitoring. Then, we discuss how your pharmacy can take the
clinical information and introduce interventions that improve care into your current pharmacy
workflow. Join as we discuss Flip the Pharmacy’s Hypertension Progression program and how blood
pressure monitoring can be introduced with the appointment-based model, medication synchronization,
integration of non-pharmacy staff, and more. Walk away with a better understanding of best practices
for hypertension management and with valuable insights on how to implement these practices
effectively with your team in your businesses.
Led by: Katherine O'Neal, PharmD, MBA, BCACP, CDCES, BC-ADM, AE-C, CLS, FADCES, Associate
Professor, University of Oklahoma College of Pharmacy
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review current hypertension guidelines.
2. List interventions your pharmacy can integrate into workflow to improve care for patients with
hypertension.
3. Discuss support staff’s role in blood pressure control.
ACPE UAN: 0207-0000-23-601-L01-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
10 - 11 a.m.
How to Get at Least 50% Patients Med Synced and Unlock Workflow Efficiencies, Increased
Inventory Turns, and Better Adherence*
Offering a med sync program is one thing, but making it a core tenant of your business is another. You
need at least 50% of patients enrolled to achieve inventory, cash flow, and other operating efficiencies.
Join your peers, leaders of Flip the Pharmacy’s Max My Sync series, to discuss tested methods for
operationalizing your med sync program and maximizing your pharmacy’s adherence return on
investment. Non-CE Shoot the Breeze® sharing session to follow from 11-11:30 a.m.
Led by: Chelsea Anderson, RPhT, Chief Financial Officer, Tyson Drugs, Inc.; Tiffany Capps, CPhT,
Pharmacy Operations Manager, Galloway-Sands Pharmacy
Pharmacist and Pharmacy Technician Learning Objectives:
1. Discuss the advantages and how to operationalize an “opt-out” med sync program.
2. Describe how to set goals for growth, and track and measure success.
3. List staff resources for learning and becoming experts in med sync.
ACPE UAN: 0207-0000-23-602-L04-P/T | 1.0 contact hour (0.1 CEU) |
Activity type: knowledge-based
1 - 2 p.m.
8 Tips for Managing Your Key Performance Indicators as You Prepare for the 2024 DIR Hangover
Ending retroactive pharmacy DIR fees and shifting pharmacy price concessions to point of sale is a win
for community pharmacies. You will experience a cash flow transition period in the beginning of 2024
that NCPA is calling the “DIR hangover.” From managing key performance indicators to understanding
accounting fundamentals, Ollin and Scotty Sykes will walk us through eight practical tips you need to do
now to prepare for the cash flow crunch coming.
Led by: Ollin Sykes, CPA, CITP, CMA President, Sykes & Company, P.A.; Scotty Sykes, CPA, PA, Sykes &
Company, P.A.
Pharmacist and Pharmacy Technician Learning Objectives:
1. Describe your key performance indicators and how they relate to the overall health of your business.
2. Discuss current ratios and strategies for increasing your current ratio to 3.5 to 1.
3. List the three expenses that have the most direct impact on your cash flow.
ACPE UAN: 0207-0000-23-603-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1 - 2 p.m.
Advancing Your Service Portfolio – A Team Effort
Non-pharmacist staff are critical team members, yet in many pharmacies, their potential with
supporting clinical services is not fully realized. CPESN® luminary and multi-store owner Ken Thai
challenges and empowers his team to take on new responsibilities to grow their enhanced services
portfolio efficiently. Find out how he motivates and engages his team for point-of-care testing,
immunization, and other enhanced service delivery. He’ll review the job responsibilities and training
tools needed to make this happen. You'll walk away feeling empowered yourself and ready to activate
your team.
Led by: Ken Thai, Pharm.D., APh, CEO, 986 Degrees Corporation
Pharmacist and Pharmacy Technician Learning Objectives:
1. List common pharmacy tasks that do not require a pharmacist license.
2. Define key roles for ancillary staff in supporting enhanced service delivery.
3. Discuss best practices for motivating and encouraging your team members to take on new
responsibilities.
ACPE UAN: 0207-0000-23-604-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1:30 - 4:30 p.m.
Basic Life Support – PRE-REGISTRATION REQUIRED
$60
This BLS course trains you to promptly recognize several life-threatening emergencies, give high-quality
chest compressions, deliver appropriate ventilations and provide early AED use. Immunizers must
maintain current CPR certification: this certification satisfies that requirement and lasts for two years.
Pharmacist and Pharmacy Technician Learning Objectives:
1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).
2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and
unresponsive victim.
3. Describe the signs and symptoms of multiple common life-threatening emergencies that might
require intervention.
ACPE UAN: 0207-0000-23-634-L04-P/T| 3 contact hours (0.3 CEU) | Activity type: application-based
2:30 - 3:30 p.m.
Navigating USP and Other Important Compounding Updates
Review recent USP regulatory updates, considerations from FDA guidance documents, and strategies for
ensuring safety and quality with each compounded medication. Walk away with a better understanding
of the changes impacting your pharmacy's compounding practice so you can ensure compliance with
changes on the horizon.
Led by: Matt Lester, RPh, MBA, Clinical Consultant Pharmacist, PCCA
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review changes in state and federal oversight of compounding pharmacies, including USP 795, 797,
and the newly applicable 800.
2. Summarize FDA guidance documents about insanitary conditions at compounding facilities.
3. Outline safety and quality considerations and strategies for reducing common compounding errors.
ACPE UAN: 0207-0000-23-606-L07-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
4 - 5 p.m.
PBM Audit Targets You Encounter Daily and How Your Team Can Avoid Them in Workflow
In this hands-on workshop, audit experts will guide you and your team through some of the most
common audit targets you come across on a daily basis and how to avoid them. Develop a strategy for
calculating days’ supply for odd package sizes to managing Medicare Part B requirements and
everything in between. With the average PBM audit costing pharmacies nearly $11,000 in 2022, you
can’t afford not to train every member of your team on audit prevention.
Led by: Trent Thiede, PharmD, MBA, President, PAAS National; Jennifer Ottman, CPhT, Analyst, PAAS
National
Pharmacist Learning Objectives:
1. List the fundamentals of invoice audits and bulk purchase complications.
2. Discuss audit risks for dispensing prescriptions off-label.
3. Describe how support staff can be an integral part of audit prevention strategies.
Pharmacy Technician Learning Objectives:
1. List common pitfalls with invalid prescriptions.
2. Demonstrate how to navigate common days’ supply discrepancies.
3. Discuss audit considerations and requirements for Medicare Part B.
ACPE UAN: 0207-0000-23-607-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
Thursday, July 20
7:30 - 8:30 a.m.
Unraveling the Complexities of Pharmacy Medical Billing
Yes pharmacies can bill directly to health plans, just like prescribers, but the road to pharmacy medical
billing can be lengthy and confusing. Surgoinsville Pharmacy Owner and Pharmacist Beth Bryan has
mastered the art of billing directly to health plans for patient care services. She's here to demystify
medical billing once and for all.
Led by: Beth Bryan, PharmD, Owner, Pharmacist, Surgoinsville Pharmacy
Pharmacist and Pharmacy Technician Learning Objectives:
1. Describe concepts and terminology unique to medical billing and how it differs from traditional
pharmacy billing.
2. Discuss strategies for identifying medical billing opportunities in your region.
3. Identify various patient care services that you can bill health plans and other payers for.
ACPE UAN: 0207-0000-23-609-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
8:45 - 9:45 a.m.
Food is Medicine: Using 'Farmacology' to Empower Wellness
“The pharmacist can do nutrition; the nutritionist cannot do pharmacy." In this session, Dr. Kathy
examines the fascinating ways food can impact medication effectiveness and patient outcomes. By
leveraging this knowledge, you can expand your business model and establish your pharmacy as a go-to
destination for consumers seeking true wellness.
Led by: Kathy Campbell, PharmD, Pharmacist, Owner, Medicap Pharmacy Owasso
Pharmacist and Pharmacy Technician Learning Objectives:
1. Summarize two mechanisms by which food impacts drug effectiveness.
2. Define a ‘plant-focused’ eating approach.
3. Review three nutrition-focused product offerings for your pharmacy.
ACPE UAN: 0207-0000-23-610-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
8:45 - 9:45 a.m.
The 340b Landscape for Community Health Centers - What's at Stake?**
Review the latest updates on Federal and State 340B policies and legislation, the latest litigation, and
how you can actively support 340B advocacy. Vacheria Keys, Director of Policy & Regulatory Affairs, at
the National Association of Community Health Centers is delivering this informative session so you can
stay informed and make a difference in your community.
Led by: Vacheria Keys, JD, Director of Policy & Regulatory Affairs, National Association of Community
Health Centers (NACHC)
Pharmacist and Pharmacy Technician Learning Objectives:
1. Describe the importance of the 340B program for safety net providers, like community health
centers.
2. Outline emerging policy updates that impact the 340B program and providers.
3. Review tools you can use to engage in effective 340B advocacy.
ACPE UAN: 0207-0000-23-612-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
8:45 - 9:45 a.m.
You Can’t Set it and Forget It – Establishing Recruitment and Retention Strategies that Actually Work
Are you experiencing serious challenges around recruitment and retention? The good news is, you’re
not alone. The bad news: the labor market isn’t changing anytime soon. So, what does that mean for
you? It means that the old ways of recruiting and retaining workers won’t cut it any longer. You can’t
just "post and pray," hoping candidates come to you; and you must understand what keeps employees,
so you can reduce the need for recruitment. In this session, you will learn how to establish a recruitment
strategy that actually works in today’s labor market. You will also learn how retention impacts
recruitment, why employees search for other jobs, and what your employee retention strategy should
look like to build staff loyalty.
Led by: Britney Beck, SHRM-SCP, Founder and Chief People Strategist, Hi-Wire HR Consulting
Pharmacist and Pharmacy Technician Learning Objectives:
1. Discuss how to adopt a strategic recruitment strategy.
2. Describe how employee retention impacts recruitment.
3. Discuss elements of an effective employee retention plan.
ACPE UAN: 0207-0000-23-611-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1-2 p.m.
Getting Up to Speed with Recommendations and Medical Billing Opportunities for Vaccines*
Keeping up with vaccine updates and recommendations is an essential part of providing quality care. In
this session we will review recent updates to the ACIP Recommendations and Schedules and as a bonus,
we will share how you can start billing the medical benefit for vaccines you likely are already providing.
Non-CE Shoot the Breeze® sharing session to follow from 2-2:30 p.m.
Led by: Nicole Pezzino, PharmD, BCACP, CDCES, Associate Professor of Pharmacy Practice, Wilkes
University, Nesbitt School of Pharmacy
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review updates to Advisory Committee on Immunization Practices (ACIP) recommendations on how
to use vaccines to control disease in the United States.
2. Discuss about updates related to vaccine-preventable diseases in the United States.
3. List strategies for obtaining reimbursement from health plans for vaccine administration.
ACPE UAN: 0207-0000-23-613-L06-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1:30 - 2:30 p.m.
LTC Operations Under the Microscope – Fine-tuning Your LTC Workflow
Looking at your dispensing model with a constructive lens, LTC pharmacy operations expert Paul Shelton
will examine the challenges seen in long-term care pharmacy workflow and provide opportunities for
improvement with real-life examples. Walk away with next steps to decrease your LTC workflow waste
and find time for other profitable services.
Led by: Paul Shelton, President, PharmaComplete Consulting; Chris Olsen, Director of Operational
Excellence, Cardinal Health
Pharmacist and Pharmacy Technician Learning Objectives:
1. Discuss common challenges you could see in your LTC pharmacy.
2. Discuss LTC technology advancements that improve patient care.
3. Discuss lessons learned from other industries.
ACPE UAN: 0207-0000-23-614-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1:30 - 2:30 p.m.
Peer-Approved Strategies for Securing Payer Partnerships
Hear firsthand experiences from your peers who have secured value-based contracts for pharmacist-led
clinical services. Learn how to approach plan sponsors and establish payment programs based on mutual
needs and the ability of your pharmacy to deliver enhanced services.
Led by: Troy Trygstad, PhD, PharmD, MBA, Executive Director, CPESN USA; Rebecca Wagers, CPhT,
Operations Manager, Marcum's Pharmacy, CPESN-NET; Andrea Kowalski, PharmD, Director of Clinical
Services, Shrivers Pharmacy
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review real-world examples of enhanced services that health plans and payers value.
2. Identify areas where health plans are looking to partner with pharmacies to improve patient care.
3. Outline strategies for approaching plan sponsors based on peer success stories.
ACPE UAN: 0207-0000-23-615-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
3-4 p.m.
Disrupted or Empowered? Future Trends in Community Pharmacy Practice
NCPA CEO and industry expert Doug Hoey will share a birds-eye view of current and future trends that
could be threats or opportunities to community pharmacy’s future. Prepare for what’s next by taking a
look at what’s coming around the corner.
Led by: Doug Hoey, RPh, MBA, CEO, NCPA
Pharmacist and Pharmacy Technician Learning Objectives:
1. Identify three trends in the pharmacy marketplace that will impact your business.
2. Describe the evolution of primary care services available to healthcare consumers.
3. Discuss the impact on patient access by the cost polarization of generic drugs and
specialty/biosimilar drugs.
ACPE UAN: 0207-0000-23-617-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
3 - 4 p.m.
You Don't Have To Sell To a Chain! Keeping Independent Pharmacies Independent
Are you a pharmacy owner feeling pressured to sell to a big chain? Fear not! There are better options
available for keeping independent pharmacies independent, but there is a lot you need to know first
about ownership transitions. Everything from best practices and lessons learned to a discussion around
valuations and timelines - it is all on the table. Don't let the big chains win - join us in preserving the
spirit of independent pharmacies.
Led by: Chad Sanders, David Johnson, Daniel Bernstein, Directors of Pharmacy Acquisition, Cardinal
Health
Pharmacist and Pharmacy Technician Learning Objectives:
1. Outline best practices for buying or selling your pharmacy.
2. Review the ideal pharmacy transition timeline.
3. Explain pharmacy valuation methodologies.
ACPE UAN: 0207-0000-23-616-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
Friday, July 21
7:30 - 8:30 a.m.
340B Implementation: A Guide for Community Health Centers and Grantees**
Looking to stay up-to-date with the latest 340B compliance regulations and best practices? Our expert
speaker will help you enhance your 340B knowledge so you can maintain a compliant program. Leave
this session with valuable insights into compliance considerations for grantees, as well as solutions to
frequently asked questions.
Led by: Jangus Whitner, PharmD, MHA, BCACP, 340B ACE, Manager, 340B Compliance & Education,
Apexus
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review 340B compliance considerations important to grantees.
2. Discuss available resources for helping you maintain a compliant 340B program.
3. Review frequently asked questions from 340B grantees and discuss solutions.
ACPE UAN: 0207-0000-23-618-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
7:30 - 8:30 a.m.
NCPA's Take 5! Revenue-Generating Services That Connect to Your Front End
Hear success stories from your peers about the unique services they offer that help generate non-DIR
impacted revenue. You'll learn about opportunities for your community pharmacy teams to be involved
with OTC hearing aids, mental health assessments, and clinical trial recruitment.
Led by: Lucas Berenbrock, PHARMD, MS, BCACP, TTS, Associate Professor of Pharmacy &
Therapeutics, University of Pittsburgh School of Pharmacy; Roger Paganelli, RPh, Pharmacist, Co-
Owner, Mt. Carmel Pharmacy; Amina Abubakar, PharmD, AAHIVP, Owner and CEO, Avant Pharmacy
and Wellness Center
Pharmacist and Pharmacy Technician Learning Objectives:
1. Explain how you can serve as an important resource for patients with hearing difficulties.
2. Review opportunities for pharmacies like yours to participate in clinical trial recruitment.
3. Discuss why you are well-positioned to provide cognitive screenings to consumers.
ACPE UAN: 0207-0000-23-619-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
7:30 - 8:30 a.m.
Your Guide to Improving Patient Safety by Addressing Health Literacy
Patient safety and health literacy go hand in hand. Adverse outcomes, including medication errors, can
be caused by communication problems among health care providers, patients, and families. Addressing
health literacy - the capacity of people’s ability to obtain, process, and understand basic health
information and services so they can make appropriate health decisions - is an important patient safety
tool. Patient safety depends on whether health care information is delivered to the patients in a way
they can understand. In this session, you’ll hear about a number of tools and tips that can help improve
patient communication.
Led by: Marsha K. Millonig, MBA, BPharm, President & CEO, Catalyst Enterprises, LLC
Pharmacist and Pharmacy Technician Learning Objectives:
1. Describe why health literacy is a problem and discuss your team's role in helping diminish its impact.
2. Discuss the extent of limited health and medication literacy, its impact on patients’ health, and how
addressing it fits into the mission of your pharmacy.
3. List several resources to learn more about limited health and medication literacy.
4. Explain tools and techniques to improve communication with patients.
ACPE UAN: 0207-0000-23-620-L05-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
8:45 - 9:45 a.m.
Bringing LTC Pharmacy Services to Your Patients' Doorstep: How to Operationalize and
Optimize a Medical At-Home Pharmacy Program
Providing medical-at-home services to keep patients who might otherwise be in a nursing home in the
familiarity of their own home is a win-win-win for the patients, payers, and providers. Hear firsthand on
the workflow, documentation, patient population, and referral sources needed from a successful peer.
Find out what payers are looking for and how the long-term care industry is coming together to ensure
incentives align with service.
Led by: Lindsay Dymowski, Co-Founder and President, Centennial Pharmacy
Pharmacist and Pharmacy Technician Learning Objectives:
1. Define medical at home and discuss the current industry initiatives.
2. Describe payer landscape and documentation considerations.
3. Discuss how to build your medical at home population.
ACPE UAN: 0207-0000-23-623-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
8:45 - 9:45 a.m.
Exploring Diabetes Guideline Updates and Billing Opportunities
Review updates to the diabetes treatment guidelines, including social determinants of health (SDOH)
and individualizing approaches that can reduce complications, mitigate cardiovascular and renal risk,
and optimize care for patients with diabetes. Our billing expert will also explain the process for billing
health plans for the diabetes education you provide.
Led by: Nicole Pezzino, PharmD, BCACP, CDCES, Associate Professor of Pharmacy Practice, Wilkes
University, Nesbitt School of Pharmacy
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review pertinent updates to the American Diabetes Association (ADA) Standards of Care 2023.
2. Recognize your role in addressing social determinants of health and improving health outcomes for
patients living with diabetes.
3. Identify billing opportunities for diabetes education.
ACPE UAN: 0207-0000-23-622-L01-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
8:45 - 9:45 a.m.
Unleashing Team Productivity through Strength-Based Leadership
Pharmacy owner Amina Abubakar, a well-respected community pharmacy leader and collaborative care
pioneer, experienced growing pains over the years as she led all phases of business initiatives. By
bringing others on the team with complementary strengths who excelled at business and practice
management, she was able to focus her energy in time where she wanted to be: chief visionary for the
pharmacy. In this program, Amina, winner of the Charlotte Business Journal’s Most Admired CEO Award,
shares her personal journey as an entrepreneur and leader within her own business and life. Through
her inspiring story, Amina demonstrates the power of focusing on team members' strengths and how it
can positively impact team dynamics, priorities, and outcomes.
Led by: Amina Abubakar, PharmD, AAHIVP, Owner and CEO, Avant Pharmacy and Wellness Center
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review strategies for recognizing and leveraging the unique strengths and weaknesses of individuals
on your team.
2. Discuss the impact of team dynamics on your pharmacy’s efficiencies.
3. Explain how to use team performance insights to inform goal setting and workflow execution.
ACPE UAN: 0207-0000-23-621-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1-2 p.m.
Integrating Point of Care Testing (Beyond COVID-19) into Your Workflow*
Consumers are looking for point-of-care testing because it is convenient and accessible health care. Your
pharmacy is in a prime position to provide point-of-care testing services beyond COVID-19. Walk away
with best practices for making your POCT services sustainable over time. Non-CE Shoot the Breeze®
sharing session to follow from 2 - 2:30 p.m.
Led by: Rebecca Wagers, CPhT, Operations Manager, Marcum's Pharmacy, CPESN-NET
Pharmacist and Pharmacy Technician Learning Objectives:
1. Describe how to locate requirements for point-of-care testing by state.
2. Discuss strategies for expanding point-of-care testing services beyond COVID-19 testing.
3. Explain how integrating point-of-care testing into your workflow can benefit both patients and your
pharmacy's bottom line.
ACPE UAN: 0207-0000-23-624-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1:30-4:30 p.m.
Basic Life Support – PRE-REGISTRATION REQUIRED
$60
This BLS course trains you to promptly recognize several life-threatening emergencies, give high-quality
chest compressions, deliver appropriate ventilations and provide early AED use. Immunizers must
maintain current CPR certification: this certification satisfies that requirement and lasts for two years.
Pharmacist and Pharmacy Technician Learning Objectives:
1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).
2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and
unresponsive victim.
3. Describe the signs and symptoms of multiple common life-threatening emergencies that might
require intervention.
ACPE UAN: 0207-0000-23-634-L04-P/T| 3 contact hours (0.3 CEU) | Activity type: application-based
1:30 - 2:30 p.m.
Easy-to-Use Tools for Crafting a Fantastic Student Rotation With Minimal Time Investment
Student pharmacist engagement has been a common denominator for high-performing pharmacies.
Providing resources specific to your pharmacy and standardizing some rotation experiences can help
support and engage students while minimizing onboarding time. Our presenter uses easy-to-follow tools
and resources to help students grow, engage in workflow, and meet practice goals of the pharmacy. Join
us as we discuss crafting a rotation experience tailored to your situation, which will pay dividends for
both you and the student pharmacists.
Led by: Shantel Houston, PharmD, NCPA
Pharmacist and Pharmacy Technician Learning Objectives:
1. List tools and resources to provide to incoming student pharmacists.
2. Discuss strategies for engaging in new pharmacy services without adding additional staff.
3. Discuss how to incorporate students into your existing pharmacy workflow.
ACPE UAN: 0207-0000-23-625-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
1:30 - 2:30 p.m.
Community Health Centers and the Impact of the Inflation Reduction Act
on Inventory and Cash Flow**
Implementation of the Inflation Reduction Act is going to require pharmacy-level changes that impact
inventory management and cash flow. Our expert speaker will guide you through the changes that
pharmacies need to make in order to ensure compliance with the new "fair maximum price" caps. Gain
valuable insights into how your pharmacy team can adjust its practices to meet upcoming requirements.
Led by: Jason Reddish, JD, Partner, Feldesman Tucker Leifer Fidell LLP
Pharmacist and Pharmacy Technician Learning Objectives:
1. Identify key Inflation Reduction Act implementation steps to monitor.
2. Describe manufacturer and PBM incentives under IRA and how they might affect
contracting with payers.
3. Outline changes that will likely occur at the purchasing and billing level.
ACPE UAN: 0207-0000-23-626-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
3 - 4 p.m.
Creating an Inclusive Pharmacy Atmosphere by Addressing Barriers to Equitable Health Care
To ensure that all people have equal opportunities for positive health outcomes, pharmacy teams must
actively employ patient-centered practices with a focus on equitable care delivery. Health equity
researcher and pharmacist Dr. Nicole Avant will discuss tools and resources to help you dismantle health
care disparities by providing an inclusive pharmacy atmosphere for all.
Led by: Nicole D. Avant, PharmD, BCACP, Founder, Owner, and Lead Consultant, Avant Consulting
Group
Pharmacist and Pharmacy Technician Learning Objectives:
1. Review strategies for addressing social and structural determinants of health.
2. Discuss microaggressions that affect us all.
3. Explain how you can use language that is inclusive and respectful of all genders and sexual
orientations.
ACPE UAN: 0207-0000-23-629-L05-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
3 - 4 p.m.
LTC Marketplace Dynamics Sure to Shape Your Business Strategies
NCPA Long-Term Care Division staff pharmacists Bri Morris and Jessica Satterfield will lead a discussion
among attendees about the latest developments in the LTC market. Long-term care at home,
implications of the end of the public health emergency, and staff retention are just a few things affecting
the strategies for your operation.
Led by: Bri Morris, PharmD, Senior Director, Education and Long-Term Care Division, NCPA; Jessica
Satterfield, PharmD, Associate Director, Policy and Pharmacy Affairs, NCPA
Pharmacist and Pharmacy Technician Learning Objectives:
1. Discuss current LTC regulatory and legislative initiatives.
2. Describe what the end of the public health emergency means for your pharmacy.
3. Identify opportunities for you to capitalize on trends in the changing market.
ACPE UAN: 0207-0000-23-628-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
3 - 4 p.m.
Taking a Functional Medicine Approach to Medication Therapy Management*
We already have a proven framework - Medication Therapy Management - for a patient care service
that addresses dissatisfaction with medication for various reasons. What if we turned these encounters
into opportunities to introduce functional medicine? Pharmacy teams are in a position to prioritize
safety while improving medication efficacy and patient satisfaction. During this session, we’ll weigh the
various considerations for functional medicine-informed MTM, integrating nutraceuticals, diet, and
lifestyle. Non-CE Shoot the Breeze® sharing session to follow from 4 - 4:30 p.m.
Led by: Lara Zakaria, PharmD, MS, CNS, CDN, IFMCP, Pharmacist & Clinical Nutritionist, Foodie
Farmacist
Pharmacist and Pharmacy Technician Learning Objectives:
1. Identify opportunities for your pharmacy team to leverage functional medicine during MTM
encounters to optimize medication safety and efficacy.
2. Using principles of functional medicine, explain effective strategies for reducing side effects and
improving outcomes for your patients taking commonly prescribed medication.
3. Review nutraceuticals, nutrition, and lifestyle principles that safely support medication efficacy to
help patients to achieve their health goals.
ACPE UAN: 0207-0000-23-627-L01-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
Saturday, July 22
8:30 - 11:30 a.m.
Basic Life Support – PRE-REGISTRATION REQUIRED
$60
This BLS course trains you to promptly recognize several life-threatening emergencies, give high-quality
chest compressions, deliver appropriate ventilations and provide early AED use. Immunizers must
maintain current CPR certification: this certification satisfies that requirement and lasts for two years.
Pharmacist and Pharmacy Technician Learning Objectives:
1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).
2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and
unresponsive victim.
3. Describe the signs and symptoms of multiple common life-threatening emergencies that might
require intervention.
ACPE UAN: 0207-0000-23-634-L04-P/T| 3 contact hours (0.3 CEU) | Activity type: application-based
8 - 9 a.m.
Law and Advocacy Update 2023 – The Issues Impacting Your Business
NCPA’s senior advocacy staff will share a birds-eye view of the political landscape. Get a real-time
update on legislation and regulations that could reshape pharmacy payment and practice for the next
decade for better or worse.
Led by: Anne Cassity, JD, Senior Vice President of Government Affairs, NCPA; Adam Harbison, Senior
Director, Congressional Affairs, NCPA
Pharmacist and Pharmacy Technician Learning Objectives:
1. List important deadlines and requirements for regulatory compliance.
2. Discuss current legislative and regulatory issues that affect your pharmacy practice.
2. Summarize how recent legal decisions and ongoing litigation could affect patient care
.
ACPE UAN: 0207-0000-23-630-L03-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
9:30-10:30 a.m.
How To Use Your Pharmacy Data to Identify Trends and Improve Your Bottom Line
By exploring the data within your pharmacy management system, you can make informed business
decisions that will help you better serve your patients and boost your bottom line. Walk away with
strategies for identifying financially-relevant patient- and business-related trends and ideas for how to
generate revenue outside of dispensing.
Led by: Clark Bishop, PharmD, Co-owner/Pharmacist Manager, Total Dose Pharmacies (Hutton)
Pharmacist and Pharmacy Technician Learning Objectives:
1. Explain how to use pharmacy data to identify patient- and business-related trends and address areas
of financial risk or opportunity for improvement.
2. Describe strategies for using pharmacy data to develop targeted interventions for quality
improvement initiatives.
3. Identify non-dispensing services that your specific patient demographic would benefit from.
ACPE UAN: 0207-0000-23-631-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
11 a.m. - Noon
Essential Marketing Tips to Help Your Pharmacy Stay Connected and Expand Your Reach
An online presence is no longer optional; it’s critical for your pharmacy to stay competitive and attract
long-term customers. In this session, we will cover essential tips for marketing, and digital strategies to
help you stay connected and expand your reach. Hear from pharmacy owner Jeff Harrell and his
Marketing Director Julie Matthiessen, about important strategies to employ so you can get the word out
about your pharmacy offerings.
Led by: Jeff Harrell, PharmD, CEO, Peninsula Pharmacies, Inc.; Julie Matthiessen, Marketing Director,
Cascadia Pharmacy Group
Pharmacist and Pharmacy Technician Learning Objectives:
1. Outline basic components of the ideal independent pharmacy marketing plan.
2. Review how customers find, evaluate, and connect with businesses.
3. Identify important components required for establishing your pharmacy's online presence.
ACPE UAN: 0207-0000-23-632-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based
*Followed by NCPA’s Shoot the Breeze® a non-CE sharing session. Huddle up with a group of colleagues
and the presenters to discuss the topic in a non-CE environment. Find out what’s working well, what’s
not, and what vendors your peers are working with in this informal sharing session. Nothing is off limits.
** Intended audience are attendees working in the community health center (CHC) space. CHCs fall
into the category of a federally qualified health center as they receive government funding to facilitate
the programs offered to patients in underserved areas, which include the 340B drug pricing discounts
and free vaccines for children.