RBC 2023 CE Sessions & Schedule

(subject to change)
 

Wednesday, July 19

8 a.m. - Noon

Pharmacy-Based Point-of-Care Test & Treat National Certificate Program
PRE-REGISTRATION REQUIRED - Due to the 16 hours of pre-work required,
no on-site registrations will be accepted.

$235

This program provides an opportunity for pharmacists, technicians, and student pharmacists to gain skills

and information necessary to develop a testing program for coronaviruses, influenzas, Group A

Streptococcus, HOV and Hepatitis C and chronic disease.
Led by: John Beckner, RPh, NCPA Senior Director of Strategic Initiatives; Hannah Fish, PharmD, NCPA

Director of Strategic Initiatives; Shantel Houston, PharmD, NCPA
 

Pharmacist Learning Objectives:

1. Identify opportunities for expanding patient-centered services in pharmacy settings using pointof-

care testing and treatment.

2. Discuss the value and limitations of patient-reported symptoms, medical history, and drug

allergies.

3. Describe and perform the following physical assessments, when appropriate to patient care:

blood pressure, pulse, respiratory rate, oxygenation, and cervical lymph node inspection.

4. Describe and perform the following specimen collections used in point-of-care testing: Throat

swab and nasal swab

5. Identify characteristics of exemplar infectious diseases (influenza, group A streptococcus,

human immunodeficiency virus, hepatitis C, coronaviruses) regarding causative agents,

transmission, immunizations, symptoms and presentation, appropriate therapy, point-of-care

testing.

6. Define and contrast the following terms as they relate to point-of-care testing in community

pharmacies: CLIA, CLIA-waived, collaborative agreement, protocol, prescribe and diagnose.

7. Explain the value and limitations of point-of-care tests, including rapid diagnostic tests, and list

the steps a pharmacist can take to improve test performance.

8. Apply all information to patient-specific cases based on common community pharmacy-based

patient interaction.
 

Pharmacy Technician Learning Objectives:

1. Identify opportunities for expanding patient-centered services in pharmacy settings using
point-of-care testing and treatment.

2. Discuss the value and limitations of patient reported symptoms, medical history, and drug

allergies

3. Describe and perform the following physical assessments, when appropriate for patient care:

blood pressure, pulse, respiratory rate, oxygenation, and cervical lymph node inspection.

4. Describe and perform the following specimen collections used in point-of-care testing: throat

and nasal swabs.

5. Identify characteristics of exemplar infectious diseases (influenza, Group A Streptococcus,

Human Immunodeficiency Virus, Hepatitis C, Coronaviruses) regarding causative agents,

transmission, immunizations, symptoms and presentation, and point-of-care testing.

6. Define and contrast the following terms as they relate to point-of-care testing in community

pharmacies: CLIA, CLIA-waived, collaborative agreement, protocol, prescribe, and diagnose.

7. Explain the value and limitations of point-of-care tests, including rapid diagnostic tests.

NOTE: The NASPA Pharmacy-based Point-of-Care Test and Treat National Certificate Program does not

meet the requirements of the Florida Board of Pharmacy’s rules for Test and Treat certification or

continuing education.

ACPE UAN: 0112-0000-22-200-B04-P/T | 20.0 contact hours (2.0 CEU) | Activity type: practice-based

|target audience: pharmacists and pharmacy technicians in all practice settings

 

8 a.m. - 4 p.m.

Understanding the Population Health Landscape: Chronic Care Management, Remote Physiological

Monitoring, and Behavioral Health Integration Considerations
PRE-REGISTRATION REQUIRED

$395

Community pharmacies like yours are optimal partners for a variety of care management services like

chronic care management, remote physiological monitoring, and behavioral health integration. With

OIG recently auditing remote care coordination services and vendors of these services totaling 7.8M

claims and $1.4M in overpayments, these population health services can be more intimidating than

ever. What does this mean for your business? You need to ensure your pharmacy – and your billing

software provider – are properly coding and billing services to avoid hefty compliance violation

penalties. Come learn about the opportunity for these services, insight into why compliance is key, and

the confidence to implement these services successfully.
Led by: Avant Pharmacy and Wellness Center Team
 

Pharmacist Learning Objectives:

1. Describe how pharmacist-led clinical services impact Centers for Medicare and Medicaid

Services initiatives for the quadruple aim and value-based payment models.

2. Explain the collaborative relationship between a pharmacist and billing provider for non-face-toface

services.

3. Differentiate between complex and non-complex chronic care management (CCM) and how to

determine level of medical decision making.

4. Explain the eligibility criteria for CCM and rules for billing and documenting encounters for a

successful and sustainable program.

5. Define RPM and qualifications for RPM as outlined by the Centers for Medicare & Medicaid

Services (CMS).

6. List the required components of RPM treatment management services.

7. Describe the billing and documentation requirements for RPM.

8. Explain the eligibility criteria, documentation, and billing requirements for behavioral health

integration (BHI).

9. Compare and contrast general BHI to Psychiatric Collaborative Care Services (CoCM).

10. List the eligibility criteria, documentation, and billing requirements for Principal Care

Management (PCM).

11. List components of NF2F clinical services that can be delegated by the clinical pharmacist to

other members of the clinical team.

12. Illustrate the stepwise approach of incorporating a pharmacy technician into your workflow.

13. Compare and contrast CCM, RPM, BHI and PCM services.

14. Summarize how to impact the quadruple aim and provide continuous value to a practice

through NF2F services.

15. List strategies for ensuring internal and external business success for NF2F services.

​

Pharmacy Technician Learning Objectives:

1. Describe how pharmacist-led clinical services impact Centers for Medicare and Medicaid

Services initiatives for the quadruple aim and value-based payment models.

2. Explain the collaborative relationship between a pharmacist and billing provider for non-face-toface

services.

3. Describe the difference between complex and non-complex chronic care management (CCM).

4. Explain the eligibility criteria, billing, and documentation requirements for CCM.

5. Define RPM and qualifications for RPM as outlined by the Centers for Medicare & Medicaid

Services (CMS).

6. List the required components of RPM treatment management services.

7. Describe the billing and documentation requirements for RPM.
 

ACPE UAN: 0207-0000-23-633-L04-P/T| 6.5 contact hour (0.65 CEU) | Activity type: application-based

​

8:30 - 9:30 a.m.

Getting to the Heart of It – Clinical Pearls and Workflow Solutions to Improve Outcomes for Patients

on Hypertension Medications
Hypertension, also known as high blood pressure, affects a significant number of individuals worldwide

and is a major risk factor for heart disease and stroke. This session will explore the prevalence of

hypertension, review current guidelines for treatment and lifestyle recommendations, and compare and

contrast OTC devices for blood pressure monitoring. Then, we discuss how your pharmacy can take the

clinical information and introduce interventions that improve care into your current pharmacy

workflow. Join as we discuss Flip the Pharmacy’s Hypertension Progression program and how blood

pressure monitoring can be introduced with the appointment-based model, medication synchronization,

integration of non-pharmacy staff, and more. Walk away with a better understanding of best practices

for hypertension management and with valuable insights on how to implement these practices

effectively with your team in your businesses.
Led by: Katherine O'Neal, PharmD, MBA, BCACP, CDCES, BC-ADM, AE-C, CLS, FADCES, Associate

Professor, University of Oklahoma College of Pharmacy
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review current hypertension guidelines.

2. List interventions your pharmacy can integrate into workflow to improve care for patients with

hypertension.

3. Discuss support staff’s role in blood pressure control.
 

ACPE UAN: 0207-0000-23-601-L01-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

10 - 11 a.m.

How to Get at Least 50% Patients Med Synced and Unlock Workflow Efficiencies, Increased
Inventory Turns, and Better Adherence*

Offering a med sync program is one thing, but making it a core tenant of your business is another. You

need at least 50% of patients enrolled to achieve inventory, cash flow, and other operating efficiencies.

Join your peers, leaders of Flip the Pharmacy’s Max My Sync series, to discuss tested methods for

operationalizing your med sync program and maximizing your pharmacy’s adherence return on

investment. Non-CE Shoot the Breeze® sharing session to follow from 11-11:30 a.m.
Led by: Chelsea Anderson, RPhT, Chief Financial Officer, Tyson Drugs, Inc.; Tiffany Capps, CPhT,

Pharmacy Operations Manager, Galloway-Sands Pharmacy
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss the advantages and how to operationalize an “opt-out” med sync program.

2. Describe how to set goals for growth, and track and measure success.

3. List staff resources for learning and becoming experts in med sync.
 

ACPE UAN: 0207-0000-23-602-L04-P/T | 1.0 contact hour (0.1 CEU) |
Activity type: knowledge-based

 

1 - 2 p.m.

8 Tips for Managing Your Key Performance Indicators as You Prepare for the 2024 DIR Hangover
Ending retroactive pharmacy DIR fees and shifting pharmacy price concessions to point of sale is a win

for community pharmacies. You will experience a cash flow transition period in the beginning of 2024

that NCPA is calling the “DIR hangover.” From managing key performance indicators to understanding

accounting fundamentals, Ollin and Scotty Sykes will walk us through eight practical tips you need to do

now to prepare for the cash flow crunch coming.
Led by: Ollin Sykes, CPA, CITP, CMA President, Sykes & Company, P.A.; Scotty Sykes, CPA, PA, Sykes &

Company, P.A.

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe your key performance indicators and how they relate to the overall health of your business.

2. Discuss current ratios and strategies for increasing your current ratio to 3.5 to 1.

3. List the three expenses that have the most direct impact on your cash flow.
 

ACPE UAN: 0207-0000-23-603-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

1 - 2 p.m.

Advancing Your Service Portfolio – A Team Effort

Non-pharmacist staff are critical team members, yet in many pharmacies, their potential with

supporting clinical services is not fully realized. CPESN® luminary and multi-store owner Ken Thai

challenges and empowers his team to take on new responsibilities to grow their enhanced services

portfolio efficiently. Find out how he motivates and engages his team for point-of-care testing,

immunization, and other enhanced service delivery. He’ll review the job responsibilities and training

tools needed to make this happen. You'll walk away feeling empowered yourself and ready to activate

your team.
Led by: Ken Thai, Pharm.D., APh, CEO, 986 Degrees Corporation

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. List common pharmacy tasks that do not require a pharmacist license.

2. Define key roles for ancillary staff in supporting enhanced service delivery.

3. Discuss best practices for motivating and encouraging your team members to take on new

responsibilities.
 

ACPE UAN: 0207-0000-23-604-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

1:30 - 4:30 p.m.

Basic Life Support – PRE-REGISTRATION REQUIRED

$60

This BLS course trains you to promptly recognize several life-threatening emergencies, give high-quality

chest compressions, deliver appropriate ventilations and provide early AED use. Immunizers must

maintain current CPR certification: this certification satisfies that requirement and lasts for two years.
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).

2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and

unresponsive victim.

3. Describe the signs and symptoms of multiple common life-threatening emergencies that might

require intervention.
 

ACPE UAN: 0207-0000-23-634-L04-P/T| 3 contact hours (0.3 CEU) | Activity type: application-based

​

​

2:30 - 3:30 p.m.

Navigating USP and Other Important Compounding Updates

Review recent USP regulatory updates, considerations from FDA guidance documents, and strategies for

ensuring safety and quality with each compounded medication. Walk away with a better understanding

of the changes impacting your pharmacy's compounding practice so you can ensure compliance with

changes on the horizon.

Led by: Matt Lester, RPh, MBA, Clinical Consultant Pharmacist, PCCA

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review changes in state and federal oversight of compounding pharmacies, including USP 795, 797,

and the newly applicable 800.

2. Summarize FDA guidance documents about insanitary conditions at compounding facilities.

3. Outline safety and quality considerations and strategies for reducing common compounding errors.
 

ACPE UAN: 0207-0000-23-606-L07-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

4 - 5 p.m.

PBM Audit Targets You Encounter Daily and How Your Team Can Avoid Them in Workflow

In this hands-on workshop, audit experts will guide you and your team through some of the most

common audit targets you come across on a daily basis and how to avoid them. Develop a strategy for

calculating days’ supply for odd package sizes to managing Medicare Part B requirements and

everything in between. With the average PBM audit costing pharmacies nearly $11,000 in 2022, you

can’t afford not to train every member of your team on audit prevention.
Led by: Trent Thiede, PharmD, MBA, President, PAAS National; Jennifer Ottman, CPhT, Analyst, PAAS

National
 

Pharmacist Learning Objectives:

1. List the fundamentals of invoice audits and bulk purchase complications.

2. Discuss audit risks for dispensing prescriptions off-label.

3. Describe how support staff can be an integral part of audit prevention strategies.
 

Pharmacy Technician Learning Objectives:

1. List common pitfalls with invalid prescriptions.

2. Demonstrate how to navigate common days’ supply discrepancies.

3. Discuss audit considerations and requirements for Medicare Part B.
 

ACPE UAN: 0207-0000-23-607-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

Thursday, July 20

7:30 - 8:30 a.m.

Unraveling the Complexities of Pharmacy Medical Billing

Yes pharmacies can bill directly to health plans, just like prescribers, but the road to pharmacy medical

billing can be lengthy and confusing. Surgoinsville Pharmacy Owner and Pharmacist Beth Bryan has

mastered the art of billing directly to health plans for patient care services. She's here to demystify

medical billing once and for all.
Led by: Beth Bryan, PharmD, Owner, Pharmacist, Surgoinsville Pharmacy

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe concepts and terminology unique to medical billing and how it differs from traditional

pharmacy billing.

2. Discuss strategies for identifying medical billing opportunities in your region.

3. Identify various patient care services that you can bill health plans and other payers for.
 

ACPE UAN: 0207-0000-23-609-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

8:45 - 9:45 a.m.

Food is Medicine: Using 'Farmacology' to Empower Wellness

“The pharmacist can do nutrition; the nutritionist cannot do pharmacy." In this session, Dr. Kathy

examines the fascinating ways food can impact medication effectiveness and patient outcomes. By

leveraging this knowledge, you can expand your business model and establish your pharmacy as a go-to

destination for consumers seeking true wellness.

Led by: Kathy Campbell, PharmD, Pharmacist, Owner, Medicap Pharmacy Owasso
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Summarize two mechanisms by which food impacts drug effectiveness.

2. Define a ‘plant-focused’ eating approach.

3. Review three nutrition-focused product offerings for your pharmacy.
 

ACPE UAN: 0207-0000-23-610-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

8:45 - 9:45 a.m.

The 340b Landscape for Community Health Centers - What's at Stake?**

Review the latest updates on Federal and State 340B policies and legislation, the latest litigation, and

how you can actively support 340B advocacy. Vacheria Keys, Director of Policy & Regulatory Affairs, at

the National Association of Community Health Centers is delivering this informative session so you can

stay informed and make a difference in your community.

Led by: Vacheria Keys, JD, Director of Policy & Regulatory Affairs, National Association of Community

Health Centers (NACHC)
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe the importance of the 340B program for safety net providers, like community health

centers.

2. Outline emerging policy updates that impact the 340B program and providers.

3. Review tools you can use to engage in effective 340B advocacy.
 

ACPE UAN: 0207-0000-23-612-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

8:45 - 9:45 a.m.

You Can’t Set it and Forget It – Establishing Recruitment and Retention Strategies that Actually Work

Are you experiencing serious challenges around recruitment and retention? The good news is, you’re

not alone. The bad news: the labor market isn’t changing anytime soon. So, what does that mean for

you? It means that the old ways of recruiting and retaining workers won’t cut it any longer. You can’t

just "post and pray," hoping candidates come to you; and you must understand what keeps employees,

so you can reduce the need for recruitment. In this session, you will learn how to establish a recruitment

strategy that actually works in today’s labor market. You will also learn how retention impacts

recruitment, why employees search for other jobs, and what your employee retention strategy should

look like to build staff loyalty.

Led by: Britney Beck, SHRM-SCP, Founder and Chief People Strategist, Hi-Wire HR Consulting

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss how to adopt a strategic recruitment strategy.

2. Describe how employee retention impacts recruitment.

3. Discuss elements of an effective employee retention plan.
 

ACPE UAN: 0207-0000-23-611-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

1-2 p.m.

Getting Up to Speed with Recommendations and Medical Billing Opportunities for Vaccines*

Keeping up with vaccine updates and recommendations is an essential part of providing quality care. In

this session we will review recent updates to the ACIP Recommendations and Schedules and as a bonus,

we will share how you can start billing the medical benefit for vaccines you likely are already providing.

Non-CE Shoot the Breeze® sharing session to follow from 2-2:30 p.m.

Led by: Nicole Pezzino, PharmD, BCACP, CDCES, Associate Professor of Pharmacy Practice, Wilkes

University, Nesbitt School of Pharmacy

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review updates to Advisory Committee on Immunization Practices (ACIP) recommendations on how

to use vaccines to control disease in the United States.

2. Discuss about updates related to vaccine-preventable diseases in the United States.

3. List strategies for obtaining reimbursement from health plans for vaccine administration.

​

ACPE UAN: 0207-0000-23-613-L06-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

1:30 - 2:30 p.m.

LTC Operations Under the Microscope – Fine-tuning Your LTC Workflow

Looking at your dispensing model with a constructive lens, LTC pharmacy operations expert Paul Shelton

will examine the challenges seen in long-term care pharmacy workflow and provide opportunities for

improvement with real-life examples. Walk away with next steps to decrease your LTC workflow waste

and find time for other profitable services.

Led by: Paul Shelton, President, PharmaComplete Consulting; Chris Olsen, Director of Operational

Excellence, Cardinal Health
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss common challenges you could see in your LTC pharmacy.

2. Discuss LTC technology advancements that improve patient care.

3. Discuss lessons learned from other industries.
 

ACPE UAN: 0207-0000-23-614-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

1:30 - 2:30 p.m.

Peer-Approved Strategies for Securing Payer Partnerships

Hear firsthand experiences from your peers who have secured value-based contracts for pharmacist-led

clinical services. Learn how to approach plan sponsors and establish payment programs based on mutual

needs and the ability of your pharmacy to deliver enhanced services.

Led by: Troy Trygstad, PhD, PharmD, MBA, Executive Director, CPESN USA; Rebecca Wagers, CPhT,

Operations Manager, Marcum's Pharmacy, CPESN-NET; Andrea Kowalski, PharmD, Director of Clinical

Services, Shrivers Pharmacy
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review real-world examples of enhanced services that health plans and payers value.

2. Identify areas where health plans are looking to partner with pharmacies to improve patient care.

3. Outline strategies for approaching plan sponsors based on peer success stories.
 

ACPE UAN: 0207-0000-23-615-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

3-4 p.m.

Disrupted or Empowered? Future Trends in Community Pharmacy Practice

NCPA CEO and industry expert Doug Hoey will share a birds-eye view of current and future trends that

could be threats or opportunities to community pharmacy’s future. Prepare for what’s next by taking a

look at what’s coming around the corner.

Led by: Doug Hoey, RPh, MBA, CEO, NCPA

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify three trends in the pharmacy marketplace that will impact your business.

2. Describe the evolution of primary care services available to healthcare consumers.

3. Discuss the impact on patient access by the cost polarization of generic drugs and

specialty/biosimilar drugs.

​

ACPE UAN: 0207-0000-23-617-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

3 - 4 p.m.

You Don't Have To Sell To a Chain! Keeping Independent Pharmacies Independent

Are you a pharmacy owner feeling pressured to sell to a big chain? Fear not! There are better options

available for keeping independent pharmacies independent, but there is a lot you need to know first

about ownership transitions. Everything from best practices and lessons learned to a discussion around

valuations and timelines - it is all on the table. Don't let the big chains win - join us in preserving the

spirit of independent pharmacies.

Led by: Chad Sanders, David Johnson, Daniel Bernstein, Directors of Pharmacy Acquisition, Cardinal

Health

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Outline best practices for buying or selling your pharmacy.

2. Review the ideal pharmacy transition timeline.

3. Explain pharmacy valuation methodologies.

​

ACPE UAN: 0207-0000-23-616-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

Friday, July 21

7:30 - 8:30 a.m.

340B Implementation: A Guide for Community Health Centers and Grantees**

Looking to stay up-to-date with the latest 340B compliance regulations and best practices? Our expert

speaker will help you enhance your 340B knowledge so you can maintain a compliant program. Leave

this session with valuable insights into compliance considerations for grantees, as well as solutions to

frequently asked questions.

Led by: Jangus Whitner, PharmD, MHA, BCACP, 340B ACE, Manager, 340B Compliance & Education,

Apexus

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review 340B compliance considerations important to grantees.

2. Discuss available resources for helping you maintain a compliant 340B program.

3. Review frequently asked questions from 340B grantees and discuss solutions.
 

ACPE UAN: 0207-0000-23-618-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

7:30 - 8:30 a.m.

NCPA's Take 5! Revenue-Generating Services That Connect to Your Front End

Hear success stories from your peers about the unique services they offer that help generate non-DIR

impacted revenue. You'll learn about opportunities for your community pharmacy teams to be involved

with OTC hearing aids, mental health assessments, and clinical trial recruitment.

Led by: Lucas Berenbrock, PHARMD, MS, BCACP, TTS, Associate Professor of Pharmacy &

Therapeutics, University of Pittsburgh School of Pharmacy; Roger Paganelli, RPh, Pharmacist, Co-

Owner, Mt. Carmel Pharmacy; Amina Abubakar, PharmD, AAHIVP, Owner and CEO, Avant Pharmacy

and Wellness Center

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Explain how you can serve as an important resource for patients with hearing difficulties.

2. Review opportunities for pharmacies like yours to participate in clinical trial recruitment.

3. Discuss why you are well-positioned to provide cognitive screenings to consumers.
 

ACPE UAN: 0207-0000-23-619-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

7:30 - 8:30 a.m.

Your Guide to Improving Patient Safety by Addressing Health Literacy

Patient safety and health literacy go hand in hand. Adverse outcomes, including medication errors, can

be caused by communication problems among health care providers, patients, and families. Addressing

health literacy - the capacity of people’s ability to obtain, process, and understand basic health

information and services so they can make appropriate health decisions - is an important patient safety

tool. Patient safety depends on whether health care information is delivered to the patients in a way

they can understand. In this session, you’ll hear about a number of tools and tips that can help improve

patient communication.

Led by: Marsha K. Millonig, MBA, BPharm, President & CEO, Catalyst Enterprises, LLC

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe why health literacy is a problem and discuss your team's role in helping diminish its impact.

2. Discuss the extent of limited health and medication literacy, its impact on patients’ health, and how

addressing it fits into the mission of your pharmacy.

3. List several resources to learn more about limited health and medication literacy.

4. Explain tools and techniques to improve communication with patients.

​

ACPE UAN: 0207-0000-23-620-L05-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

8:45 - 9:45 a.m.

Bringing LTC Pharmacy Services to Your Patients' Doorstep: How to Operationalize and
Optimize a Medical At-Home Pharmacy Program

Providing medical-at-home services to keep patients who might otherwise be in a nursing home in the

familiarity of their own home is a win-win-win for the patients, payers, and providers. Hear firsthand on

the workflow, documentation, patient population, and referral sources needed from a successful peer.

Find out what payers are looking for and how the long-term care industry is coming together to ensure

incentives align with service.

Led by: Lindsay Dymowski, Co-Founder and President, Centennial Pharmacy

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Define medical at home and discuss the current industry initiatives.

2. Describe payer landscape and documentation considerations.

3. Discuss how to build your medical at home population.

​

ACPE UAN: 0207-0000-23-623-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

8:45 - 9:45 a.m.

Exploring Diabetes Guideline Updates and Billing Opportunities

Review updates to the diabetes treatment guidelines, including social determinants of health (SDOH)

and individualizing approaches that can reduce complications, mitigate cardiovascular and renal risk,

and optimize care for patients with diabetes. Our billing expert will also explain the process for billing

health plans for the diabetes education you provide.

Led by: Nicole Pezzino, PharmD, BCACP, CDCES, Associate Professor of Pharmacy Practice, Wilkes

University, Nesbitt School of Pharmacy
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review pertinent updates to the American Diabetes Association (ADA) Standards of Care 2023.

2. Recognize your role in addressing social determinants of health and improving health outcomes for

patients living with diabetes.

3. Identify billing opportunities for diabetes education.
 

ACPE UAN: 0207-0000-23-622-L01-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

8:45 - 9:45 a.m.

Unleashing Team Productivity through Strength-Based Leadership

Pharmacy owner Amina Abubakar, a well-respected community pharmacy leader and collaborative care

pioneer, experienced growing pains over the years as she led all phases of business initiatives. By

bringing others on the team with complementary strengths who excelled at business and practice

management, she was able to focus her energy in time where she wanted to be: chief visionary for the

pharmacy. In this program, Amina, winner of the Charlotte Business Journal’s Most Admired CEO Award,

shares her personal journey as an entrepreneur and leader within her own business and life. Through

her inspiring story, Amina demonstrates the power of focusing on team members' strengths and how it

can positively impact team dynamics, priorities, and outcomes.

Led by: Amina Abubakar, PharmD, AAHIVP, Owner and CEO, Avant Pharmacy and Wellness Center

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review strategies for recognizing and leveraging the unique strengths and weaknesses of individuals

on your team.

2. Discuss the impact of team dynamics on your pharmacy’s efficiencies.

3. Explain how to use team performance insights to inform goal setting and workflow execution.
 

ACPE UAN: 0207-0000-23-621-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

1-2 p.m.

Integrating Point of Care Testing (Beyond COVID-19) into Your Workflow*

Consumers are looking for point-of-care testing because it is convenient and accessible health care. Your

pharmacy is in a prime position to provide point-of-care testing services beyond COVID-19. Walk away

with best practices for making your POCT services sustainable over time. Non-CE Shoot the Breeze®

sharing session to follow from 2 - 2:30 p.m.

Led by: Rebecca Wagers, CPhT, Operations Manager, Marcum's Pharmacy, CPESN-NET

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe how to locate requirements for point-of-care testing by state.

2. Discuss strategies for expanding point-of-care testing services beyond COVID-19 testing.

3. Explain how integrating point-of-care testing into your workflow can benefit both patients and your

pharmacy's bottom line.

​

ACPE UAN: 0207-0000-23-624-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

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1:30-4:30 p.m.

Basic Life Support – PRE-REGISTRATION REQUIRED

$60

This BLS course trains you to promptly recognize several life-threatening emergencies, give high-quality

chest compressions, deliver appropriate ventilations and provide early AED use. Immunizers must

maintain current CPR certification: this certification satisfies that requirement and lasts for two years.
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).

2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and

unresponsive victim.

3. Describe the signs and symptoms of multiple common life-threatening emergencies that might

require intervention.
 

ACPE UAN: 0207-0000-23-634-L04-P/T| 3 contact hours (0.3 CEU) | Activity type: application-based

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1:30 - 2:30 p.m.

Easy-to-Use Tools for Crafting a Fantastic Student Rotation With Minimal Time Investment

Student pharmacist engagement has been a common denominator for high-performing pharmacies.

Providing resources specific to your pharmacy and standardizing some rotation experiences can help

support and engage students while minimizing onboarding time. Our presenter uses easy-to-follow tools

and resources to help students grow, engage in workflow, and meet practice goals of the pharmacy. Join

us as we discuss crafting a rotation experience tailored to your situation, which will pay dividends for

both you and the student pharmacists.

Led by: Shantel Houston, PharmD, NCPA
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. List tools and resources to provide to incoming student pharmacists.

2. Discuss strategies for engaging in new pharmacy services without adding additional staff.

3. Discuss how to incorporate students into your existing pharmacy workflow.
 

ACPE UAN: 0207-0000-23-625-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

1:30 - 2:30 p.m.

Community Health Centers and the Impact of the Inflation Reduction Act
on Inventory and Cash Flow**

Implementation of the Inflation Reduction Act is going to require pharmacy-level changes that impact

inventory management and cash flow. Our expert speaker will guide you through the changes that

pharmacies need to make in order to ensure compliance with the new "fair maximum price" caps. Gain

valuable insights into how your pharmacy team can adjust its practices to meet upcoming requirements.

Led by: Jason Reddish, JD, Partner, Feldesman Tucker Leifer Fidell LLP
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify key Inflation Reduction Act implementation steps to monitor.

2. Describe manufacturer and PBM incentives under IRA and how they might affect
contracting with payers.

3. Outline changes that will likely occur at the purchasing and billing level.
 

ACPE UAN: 0207-0000-23-626-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

3 - 4 p.m.

Creating an Inclusive Pharmacy Atmosphere by Addressing Barriers to Equitable Health Care

To ensure that all people have equal opportunities for positive health outcomes, pharmacy teams must

actively employ patient-centered practices with a focus on equitable care delivery. Health equity

researcher and pharmacist Dr. Nicole Avant will discuss tools and resources to help you dismantle health

care disparities by providing an inclusive pharmacy atmosphere for all.

Led by: Nicole D. Avant, PharmD, BCACP, Founder, Owner, and Lead Consultant, Avant Consulting

Group
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review strategies for addressing social and structural determinants of health.

2. Discuss microaggressions that affect us all.

3. Explain how you can use language that is inclusive and respectful of all genders and sexual

orientations.
 

ACPE UAN: 0207-0000-23-629-L05-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

3 - 4 p.m.

LTC Marketplace Dynamics Sure to Shape Your Business Strategies

NCPA Long-Term Care Division staff pharmacists Bri Morris and Jessica Satterfield will lead a discussion

among attendees about the latest developments in the LTC market. Long-term care at home,

implications of the end of the public health emergency, and staff retention are just a few things affecting

the strategies for your operation.

Led by: Bri Morris, PharmD, Senior Director, Education and Long-Term Care Division, NCPA; Jessica

Satterfield, PharmD, Associate Director, Policy and Pharmacy Affairs, NCPA
 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss current LTC regulatory and legislative initiatives.

2. Describe what the end of the public health emergency means for your pharmacy.

3. Identify opportunities for you to capitalize on trends in the changing market.
 

ACPE UAN: 0207-0000-23-628-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based

​

3 - 4 p.m.

Taking a Functional Medicine Approach to Medication Therapy Management*

We already have a proven framework - Medication Therapy Management - for a patient care service

that addresses dissatisfaction with medication for various reasons. What if we turned these encounters

into opportunities to introduce functional medicine? Pharmacy teams are in a position to prioritize

safety while improving medication efficacy and patient satisfaction. During this session, we’ll weigh the

various considerations for functional medicine-informed MTM, integrating nutraceuticals, diet, and

lifestyle. Non-CE Shoot the Breeze® sharing session to follow from 4 - 4:30 p.m.

Led by: Lara Zakaria, PharmD, MS, CNS, CDN, IFMCP, Pharmacist & Clinical Nutritionist, Foodie

Farmacist

​

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify opportunities for your pharmacy team to leverage functional medicine during MTM

encounters to optimize medication safety and efficacy.

2. Using principles of functional medicine, explain effective strategies for reducing side effects and

improving outcomes for your patients taking commonly prescribed medication.

3. Review nutraceuticals, nutrition, and lifestyle principles that safely support medication efficacy to

help patients to achieve their health goals.

​

ACPE UAN: 0207-0000-23-627-L01-P/T | 1.0 contact hour (0.1 CEU) | Activity type: knowledge-based