RBC 2022 Continuing Education Schedule

10:30 – 11:30 a.m.

Chronic Stress: How Does It Happen and How Do I Fix It?

You may strive on stress, but your body does not. In this program, Lara Zakaria, functional medicine expert and speaker for Thinking Outside of the Vial, dives into a clinical review of chronic stress, how it happens, and its relationship to common mental health conditions. Join us as we identify the root cause of stress and talk through strategies to individualize care for both you and your patients. Non-CE Shoot the Breeze® sharing session to follow.

Lara Zakaria, PharmD, RPh, MS, CNS, CDN, IMFCP, Functional Medicine Pharmacist and Nutritionist, The Foodie Farmacist

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe the functional connection between adrenal function and mental health.

2. Identify supplements that may improve mental health.

3. Discuss mental health associated nutrient depletions due to disease and medications.

 

1 – 2 p.m.

Investing and Planning for Your Future

Crafting a long-term investment strategy positions your business for the present and for the future. From titling assets to the six steps of succession planning, this program covers need-to-know topics to fine-tune your investment strategy. Maximize your tax approach, plan for retirement, and build a succession plan for your business with the tools you’ll gain in this program.

Lawrence Barrett, CLU, ChFC, AEP, Private Wealth Advisor, Independent Pharmacy Consulting Group

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe the importance of business succession planning.

2. List the six steps of business succession to plan for the future sale of your pharmacy.

3. Discuss short-term and long-term investment planning, investment asset allocation, and asset titling.

 

1 – 2 p.m.

How to Set Up a Collaborative Practice Agreement

As your service revenue becomes a larger portion of your strategic plan, you need to understand how to structure legal relationships with physicians, nurse practitioners or other mid-level practitioners. Health care attorneys Jeffrey Baird and Bradley Howard will discuss the multiple collaborative arrangements your pharmacy can enter into that comply with federal and state legal guidelines and answer your common questions about working with different practitioners.

Jeffrey S. Baird, Esq., Chairman, Health Care Group, Brown & Fortunato, PC.

Bradley W. Howard, Esq., Health Care Group, Brown & Fortunato, PC.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Summarize federal and state laws that govern the type of relationship a pharmacy can have other members of the healthcare team.

2. Discuss common elements included in a collaborative practice agreement.

3. Differentiate between the types of collaborative practice arrangements for which pharmacies could enter.

 

2 – 5 p.m.

Basic Life Support for Healthcare Providers*

(Registration Required + $60 Class Fee)

The BLS instructor-led course teaches both single-rescuer and team basic life support skills for application in both prehospital and in-facility environments. Immunizers must maintain current CPR certification; this certification satisfies that requirement and lasts for two years.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).

2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and unresponsive victim.

3. Describe the signs and symptoms of multiple common life-threatening emergencies that might require intervention.

 

2:30 – 3:30 p.m.

We're Hiring: Pearls for Recruiting, Hiring, and Retaining Key Staff

The challenges of the COVID 19 pandemic have resulted in workforce shortage due to sickness, burnout, and/or disinterest in employment. This climate has created difficulty in hiring staff at an affordable, sustainable rate to fulfill necessary roles. Additionally, the shortage of workers has created more stress on longstanding employees, causing them to find new jobs and demand different workplace accommodations. Employees are demanding more flexibility, higher wages, and additional company resources. In the community pharmacy, it is critical to identify and quickly implement strategies to make employees feel valued and rewarded.

Ashley Moose, PharmD, BCACP, Co-owner, Moose Pharmacy; Director of Network Development & Marketing, CPESN USA

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe challenges and barriers to hiring and retaining appropriate candidates.

2. Discuss creative strategies to attract and retain employees.

3. Explain model bonus and reward structures for recognizing value of employees.

 

2:30 – 3:30 p.m.

The Many Uses of Compounded Low Dose Naltrexone

Research shows that compounded low-dose naltrexone (LDN) has clinical applications in a variety of disease states. Join us as we walk through the clinical considerations for the drug, including an overview of dosing strategies, dosage form information, side effect profiles and evidence of efficacy of LDN. Learn how to expand your practice and better serve patients who might benefit from LDN compounded therapy during this program. Sebastian Denison, RPh, Clinical Compounding Pharmacist, PCCA

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss evidence-based literature that supports the use of LDN in at least five conditions.

2. Describe clinical considerations for LDN including dosing strategies, dosage forms, side effect profile, and evidence of efficacy.

3. Discuss best practices for educating prescribers and patients on the benefits of LDN therapy.

 

4 – 5 p.m.

But First, Do No Harm: Ensuring Patient Safety in Today's World

The health care system’s response to the COVID-19 pandemic has affected the ability of pharmacy teams to ensure medication safety in several ways. Challenges brought on by medication shortages, vaccine workflow, burnout, and employee turnover can result in patient harm. You'll leave this session with strategies for preventing and addressing common patient safety issues.

Katherine Suk O’Neal, PharmD, MBA,  BCACP, CDCES, BC-ADM, AE-C, CLS, FADCES, Associate Professor, University of Oklahoma College of Pharmacy

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Explain how COVID-19 has impacted the ability of pharmacy teams to ensure patient safety.

2. Describe workplace factors that contribute to increased risk for errors and patient harm.

3. Discuss strategies for preventing and addressing common patient safety issues.

 

4 – 5 p.m.

Selling Your Long-Term Care Services (Without Selling Your Soul)

Building and nurturing relationships is maybe the most important piece to getting – and keeping – new LTC business. Learn how to address clients’ pain points, anticipate their needs, and present a winning package of LTC services that improves facility profitability. Walk away from this hour-long session with tools to evaluate a facility as a potential client and marketing best practices to leverage your services.

Irving Stackpole, RRT, MEd, Stackpole & Associates, Inc.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify what to look for (and what to avoid) when building relationships with prospective clients.

2. List key questions to ask when identifying clients’ pain points.

3. Discuss LTC marketing best practices.

 

 

Thursday, July 14, 2022

8 – 9 a.m.

Immunization Lessons We Can Take from the COVID-19 Pandemic

Over the past 18 months, COVID-19 vaccines have become part of the daily routine, and you have adapted your practice to make it so. From online scheduling to expanding your staff immunizers, the workflow tweaks you and your peers made to take care of your communities during the pandemic can help grow your routine vaccine revenue, too. Join us as we celebrate immunization program best practices gathered from pharmacies across the country and get updates on routine vaccination schedules from the CDC. You’ll walk away with a plan for turning your pandemic-related behaviors into standards of practice for all vaccinations.

Hannah Fish, PharmD, CPHQ, Director, Strategic Initiatives, National Community Pharmacists Association

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss the new and updated ACIP vaccine recommendations for 2022.

2. Describe best practices from recommending and administering COVID-19 vaccines and how to apply them to routine vaccinations.

3. Identify opportunities to increase vaccination rates using lessons learned from the pandemic.

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8 – 9 a.m.

Harnessing the Power of the Social Media Generations

The days of attracting customers with fancy logos are behind us. The new generations have arrived, and with values and expectations that differ from generations before them, Millennials and Gen Z-ers are changing business as we know it. Marketing expert Tim Hines will take you on a deep dive into the curious habits of the new generations, revealing the unavoidable impact they are having on the industry - as both consumers and employees. Leave this session with actionable steps to make your products, services, and work environment more Gen Y- and Gen Z-friendly.

Tim Hines, Chief Marketing Officer (CMO), Marketing Starter Consulting Group

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe the needs of Gen Y and Gen Z generations in business and the workforce.

2. Explain how to bridge generational gaps to manage expectations.

3.List actionable steps to make your products, services, and work environment more Gen Y- and Gen Z- friendly.

 

8 – 9 a.m.

Four Ideas for Your Long-Term Care Business

In this fast-moving module of profit pearls, several of your LTC pharmacy peers will share an idea that is working well for them. From chronic care management opportunities to serving LTC patients in their homes, undoubtedly, there is an opportunity here for you.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. List ideas for improving business efficiencies and patient care.

2. Review the latest updates on LTC at home.

3. Discuss strategies for educating life cycle staff about relevant pharmacy issues.

 

11:30 a.m. – 12:30 p.m.

Rapid, Reliable, Revenue: Making the Case for Point-of-Care Testing

According to Deloitte, point-of-care testing is predicted to exceed immunizations as a driver of revenue for community pharmacies. But without the right business model to know if you'll be successful in a competitive environment, this is just wishful thinking. From value propositions and key partnerships to cost structures and revenue streams, leave this session with strategies for making your POCT services more operationally and financially sustainable. Non-CE Shoot the Breeze® sharing session to follow from 12:30 – 1:00pm.

Anne Pace, PharmD, Co-Owner, Pharmacist in Charge, Kavanaugh Pharmacy

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Review key components of successful business models in point-of-care testing.

2. Discuss strategies for taking point-of-care testing services beyond the implementation phase.

3. Describe point-or-care testing value propositions, key partnerships, and revenue streams.

 

11:30 a.m. – 12:30 p.m.

5 Secrets Everyone Must Know about Buying or Selling a Pharmacy

Whether you are buying or selling a pharmacy, there is much to know about ownership transitions. Join ownership experts, including a panel of your peers, as they explore what you need to know to prepare for the complex buying and selling process. Everything from best practices and lessons learned from current owners to a discussion around valuation cautions and methodology—it is all on the table. Chad Sanders, Director of Pharmacy Acquisition, Cardinal Health

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss best practices and common mistakes that are made when looking to buy a pharmacy.

2. Discuss a pharmacy transition timeline.

3. Describe pharmacy valuation methodologies and cautions.

 

11:30 a.m. – 12:30 p.m

Long-Term Care Industry Trends

Take a step back, maybe two, and join this session for a 50,000-foot view of the long-term care marketplace. Paul Shelton, long-term care pharmacy expert and consultant, will share the top trends to consider as you set your pharmacy’s vision for the future. You’ll learn where the market is headed and what you can do to not be left behind.

Paul Shelton, President, PharmaComplete Consulting

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. List three long-term care industry trends, including the impact of the pandemic.

2. Describe best practices for staff retention and training and onboarding new staff.

3. Identify opportunities for you to capitalize on trends in the changing market.

 

2 – 3 p.m.

Data-Driven Hacks to Prescriber Marketing

You’d be surprised how little the prescribers’ offices you speak with multiple times a day know about your pharmacy. Getting your foot in the door can sometimes be the toughest part. Pharmacist-owner Nicolette Mathey has found the key to a profitable detailing service starts with leveraging your own data to identify potential collaboration partners, focusing first on those prescribers with whom you have a good relationship. She’s breaking down her successful revenue-generating detailing process into easy-to-follow steps that you can start today. Sometimes the “low-hanging fruit” opportunity may surprise you.

Nicolette Mathey, PharmD, Owner, Palm Harbor Pharmacy

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify metrics for identifying high opportunity target, or HOT, prescribers.

2. Discuss strategies for meeting HOT prescribers’ needs and how you can expand your service offerings to meet patient demand.

3. Define for your pharmacy who will lead your sales and marketing initiatives, and a timeline/milestones you’d like to employ to transition these strategies to a full-time sales representative.

 

2:00 – 3:00 p.m.

What Retail Biosimilars and Interchangeability Could Mean For Your Pharmacy and Patients

The first retail and interchangeable biosimilar hit the market in 2021, and there are several more biosimilars in the pipeline. Find out what you need to know about this space including the clinical, operational, and financial considerations for biosimilar utilization.

Sonia T. Oskouei, PharmD, BCMAS, DPLA, Vice President, Biosimilars, Cardinal Health

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Define biosimilars and how these products differ from generic products.

2. Discuss current U.S. biosimilar market dynamics and products in the pipeline.

3. Discuss the unique implications and considerations for retail and interchangeable biosimilars.

 

3:30 – 4:30 p.m.

Community Health Worker: The Easy-to-Get Credentials You Never Knew Your Staff Needed

Community health workers (CHW) are frontline local public health workers who serve as a link between health and social services and their community. CHW is a term that is widely recognized by other healthcare providers and can open the door for collaborations and other services that are reimbursable. Hear from a pharmacy owner that has trained some of his existing staff as CHWs to expand the walls of his pharmacy out into their community. Non-CE Shoot the Breeze® sharing session to follow from 4:30 – 5:00pm.

Tim Mitchell, BS Pharm, RPh, Owner, Mitchell's Drug Stores

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify which pharmacy personnel might make good community health workers.

2. Describe how training pharmacy staff as CHWs can improve patient care. 

3. Explain why CHWs provide value to your pharmacy business. 

 

3:30 – 4:30 p.m.

340B: Becoming a Great Community Partner

The 340B Program is a complex program intended to benefit safety-net providers and their mission to expand care to vulnerable patients. In this session, we will focus on the role that community pharmacies play in supporting their local safety-net patients, the covered entities they partner with, and the communities they serve. We will also review common methods utilized for administering the 340B program in the community pharmacy setting. Matt Atkins, CPA, CIA, 340B Apexus Certified Expert, Draffin-Tucker
 

1.     Describe the congressional intent of the 340B program.

2.     Identify types of covered entities participating in the 340B program.

3.     Review common inventory methods in the community pharmacy setting.

4.     Identify manufacturer restrictions on 340B purchases in community pharmacies.

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Friday, July 15, 2022
 

8 – 9 a.m.

What's New? Drugs Hitting Your Shelves this Year

A crash course on therapeutic updates you didn’t know you needed. This session will cover indications, precautions, administration, and patient counseling points for new therapy options. Review new drugs that might come across the pharmacy work bench in the near future, including the new pneumococcal vaccines, COVID-19 therapeutics, and biosimilars.

Nicole Pezzino, PharmD, BCACP, CDCES, Associate Professor of Pharmacy Practice, Director of Community Outreach & Innovation

Director of PGY1 Community Pharmacy Residency Program, Wilkes University Nesbitt School of Pharmacy

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify new drugs, indications, and places in therapy.

2. Describe the unique characteristics of new drugs.

3. Outline the patient counseling points of new drugs.

4. Compare new drugs to the older therapeutic agents they are replacing or are most similar to.

 

8 – 9 a.m.

Introducing NCPA's Take 5! The New Idea Generator

Your pharmacy peers will Take 5 minutes to tell you about a revenue-generating service or offering in their pharmacy that is working well for them. Then you’ll have 10 minutes to interact, ask questions and offer suggestions. When time runs out, it’s on to the next one. You’ll love this fast-moving hour of profit pearls.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. List innovations for community pharmacy businesses.

2. Explain how central fill can contribute to increased efficiencies and reduced operating costs.

3. Outline the process for getting licensed to sell Medicare plans.

 

8 – 9 a.m.

340B: How to Be on the Right Side of an Audit
For Community Health Centers only

The environment surrounding 340B regulations is evolving with new documentation standards and reporting guidelines that mean it is even more critical for covered entities to stay on top of compliance. This session will set a foundation of ensuring 340B program integrity and how your covered entity can be prepared to be on the right side of an audit.

Jason Reddish, Esq., Partner, Feldesman Tucker Leifer Fidell

 

Pharmacist and Pharmacy Technician Learning Objectives:

1.      Identify the basics of a HRSA 340B audit process.

2.      Describe a process for preparation of a HRSA 340B audit.

3.      Discuss differing resources to ensure your covered entity is on top of compliance.

 

11:30 a.m. – 12:30 p.m.

Who's on Your Team? Reimagining the Roles of Pharmacy Support Staff

During this panel discussion learn from rock star technicians who are taking their pharmacies to new clinical heights through pharmacy support staff services and enhanced service delivery. Walk away feeling empowered and ready to activate your team.

Meredith (Meredy) Ayers, CPhT, Administrative Coordinator, Bremo Pharmacies

Sirena Kalinski, CPhT, Director of Pharmacy Operations, Duval Family Drugs

Troy Trygstad, PharmD, MBA, PhD, Executive Director, CPESN USA

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe methods for rebranding technician job titles and descriptions to align with the pharmacy services they provide.

2. Discuss opportunities to elevate the role of pharmacy support staff to enhance patient care and improve pharmacy workflow.

3. Identify non-dispensing services in which support staff can engage with to make pharmacy operations more efficient.

 

11:30 a.m. – 12:30 p.m.

The Front-end of the Future

In 10 years, one out of every five people in the US will be 65 years or older. A pharmacy that focuses on healthy aging, aging in place, and full-body wellness will be well prepared for this anticipated population shift. Front-end expert Gabe Trahan will help you take a hard look at how to adapt your front end today to better prepare for the future. Review strategies for capturing companion and impulse sales with cross-merchandising, using compelling signage to promote services, reshaping floor plans, and more. Non-CE Shoot the Breeze® sharing session to follow from 12:30 – 1:00pm. Gabe Trahan, Independent Consultant

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. List unique product categories to consider that meet specific patient needs.

2. Identify floor plan adjustments that foster a wellness environment. 

3. Outline strategies for displaying product and signage in a way that enhances the pharmacy's image as a wellness center.

4. Discuss signage and cross-merchandising opportunities for connecting patients with pharmacy services.

 

11:30 a.m. – 12:30 p.m.

The Community Health Center Regulatory Landscape
- For Community Health Centers only

Community Health Centers are constantly faced with new and changing policies and standards that impact how they can provide to the community. It’s never been more critical than now to stay on top of compliance. This session will give an update on the current and future regulatory landscape.

Tim Mallett, RPh, 340B ACE, 340B Consultant Operations & Public Policy, NACHC; VP of Pharmacy Services, 340Basics

 

Pharmacist and Pharmacy Technician Learning Objectives:

1.      Identify new and updated policy changes for your community health center.

2.      Define the 340B landscape today and beyond.

3.      Evaluate resources to implement these changes into your community health center.

 

2 – 3 p.m.

Billing for Chronic Care Management and Remote Patient Monitoring

Using common technology like blood pressure machines or Bluetooth devices, you can get paid for managing care for many of your Medicare patients with chronic diseases within your four walls. Find out how chronic care management and remote patient monitoring work and get a real-life example of how it can fit in to your existing pharmacy workflow.

Cheri Schmit, Pharmacist, Senior Manager, Product & Solutions Marketing, Pharmacy of Future-Clinical Solutions, Cardinal Health

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Define chronic care management and remote patient monitoring.

2. Identify opportunities within pharmacy workflow to incorporate CCM and RPM.

3. Discuss steps needed to offer CCM and RPM in your pharmacy.

 

2 – 3 p.m.

Counting Success – The Complete A-to-Z Accounting and Tax Guide for Pharmacies

Successful pharmacy owners know the advantages sound accounting and proactive tax planning can have on their cash flow, success, and future. Join accounting experts as we cover a wide range of topics – balance sheet, profit-and-loss statement, specialized tax credits and mitigation techniques, to name a few – all focused on improving your bottom line.

Ollin Sykes, CPA, CITP, CMA, President, Sykes & Company, P.A.

Scotty Sykes, CPA, Sykes & Company, P.A.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. List key line items on a balance sheet and profit-and-loss items that are key to understanding cash flow.

2. Discuss best practices for planning and managing your pharmacy's taxes.

3. Review financial considerations for buying and selling pharmacies.

 

2 – 5 p.m.

Basic Life Support for Healthcare Providers

(Registration Required + $60 Class Fee)

The BLS instructor-led course teaches both single-rescuer and team basic life support skills for application in both prehospital and in-facility environments. Immunizers must maintain current CPR certification; this certification satisfies that requirement and lasts for two years.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).

2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and unresponsive victim.

3. Describe the signs and symptoms of multiple common life-threatening emergencies that might require intervention.

 

3:30 – 4:30 p.m.

Foundational Nutrient Recommendations You Should be Making

By 2024 the value of the supplement market is expected to reach 56.7 billion dollars. What's your share? Community pharmacist-owner and functional medicine specialist Dr. Kathy Campbell has a thriving front-end focused on keeping patients well, and she is here to share a few tricks of the trade. We’re discussing the clinical need, considerations, and workflow best practices to make this a reality in your business. Walk away with a game plan to maximize your supplement sales backed by science you can feel good about.

Non-CE Shoot the Breeze® sharing session to follow from 4:30 – 5:30pm.

Kathy Campbell, PharmD, Owner, Medicap Pharmacy-Owasso, Dr.KathyHealth, LLC

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss use, side effects, and interactions for top dietary supplements that your patients are currently taking.

2. Describe the process of selecting, marketing, and maximizing outcomes from the dietary supplements.

3. Identify how to incorporate therapeutic dietary supplements into a dispensing workflow using technology, pharmacy staff, and patient counseling.

 

3:30 – 4:30 p.m.

Five Trends Affecting Your Pharmacy Practice Future

Pharmacy practice has been put to the test during the pandemic and has excelled with flying colors. What are some of the factors that can accelerate—or put on the brakes—the role of pharmacists and pharmacy teams? Five current and future trends to watch for will be discussed that will influence how pharmacy teams operate today and tomorrow.

Doug Hoey, Pharmacist, CEO, National Community Pharmacists Association

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify three trends in the pharmacy marketplace that will enhance patient care.

2. Outline the evolution of primary care services available to healthcare consumers.

3. Discuss how changes in the availability, training, and demand for healthcare workers will impact your practice.

 

 

Saturday, July 16, 2022

8– 9 a.m.

Pharmacy Law & Changing the Pharmacy Payment Model

From monumental state and legal wins to the CMS Part D Rule, the political landscape in which we operate is constantly evolving. Join NCPA’s Advocacy Center and Pharmacy Affairs leaders as they dive into the hot topics that affect your business and forecast what’s around the corner as we head into the November elections.

Karry LaViolette, Senior Vice President, Government Affairs and Director of the Advocacy Center, NCPA

Ronna Hauser, PharmD, Senior Vice President of Policy and Pharmacy Affairs, NCPA

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss the impact of the 2023 CMS Part D Rule on community pharmacy.

2. Summarize how recent legal decisions and ongoing litigation could affect patient care.

3. Discuss current community pharmacy legislative and regulatory issues.

 

8 – 9 a.m.

Stand Out, Lead, Succeed: Women in Pharmacy

Women represent more than half of all pharmacists in the United States. As a majority in the industry, there is an opportunity for women to raise a collective voice and lead the industry across all sectors of health care. Women in business, regardless of the industry, often struggle with Imposter Syndrome when leaning into new opportunities and trying to express themselves and their expertise with confidence. This interactive session will deliver training uniquely relevant to women pharmacists to help them be more confident, visionary, and supportive of other women leaders in the pharmacy industry.

Clare DeNicola, Principal, the10company, LLC

Valerie Di Maria, Principal, the10company, LLC

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Describe tactics for improving common business leadership skills.

2. Identify common female-made obstacles and how to overcome these obstacles.

3. Describe the importance of speaking up and tips for accomplishing this in the work environment.

 

9 – 12:00 p.m.

Basic Life Support for Healthcare Providers

(Registration Required + $60 Class Fee)

The BLS instructor-led course teaches both single-rescuer and team basic life support skills for application in both prehospital and in-facility environments. Immunizers must maintain current CPR certification; this certification satisfies that requirement and lasts for two years.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Demonstrate the steps of basic life support (BLS) and cardiopulmonary resuscitation (CPR).

2. Discuss the signs and appropriate actions to take for severe airway obstruction in the responsive and unresponsive victim.

3. Describe the signs and symptoms of multiple common life-threatening emergencies that might require intervention.

 

9:30 – 10:30 a.m.

Re-thinking Your Marketing Strategy

If you don’t have other competition in your community... it is coming. How are you planning to stand out in an increasingly crowded pharmacy marketplace? It’s time to be more intentional about promoting your pharmacy and its services. CPESN® USA Director of Marketing Communications, Jay Williams, will help you to re-think your pharmacy marketing strategy, including considerations for marketing on the web, via social media, and in your community.

Jay Williams, Director, Marketing Communications, CPESN® USA

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. List ways to identify your pharmacy’s dream or ideal patient.

2. Describe how to create messages that resonate with your pharmacy’s dream patient.

3. Identify successful strategies for telling your patients and your community about your pharmacy’s services.

 

9:30 – 10:30 a.m.

Answering Your Top Questions About Payer Programs

Pharmacies across the country have found success participating in service or outcome-based payer contracts through clinically integrated networks. But we know you still have questions about these opportunities, including how to get started, with whom to work, how to determine what to do, and more. Get the answers to your frequently asked questions about community pharmacy-based payment programs from CPESN® USA pharmacists who are currently engaged in payer programs.

 

Pharmacist and Pharmacy Technician Learning Objectives:

1. Identify the types of opportunities payers may look for in partnering with pharmacies like yours to improve patient care.

2. Discuss strategies for designing pharmacy-based payment programs that improve patient outcomes and are financially sustainable.

3. Describe the documentation and data needs of both payers and pharmacies that enable successful programs.

 

11 – 12 p.m.
Audit Targets You Can’t Afford to Miss

Relaxed requirements during the COVID-19 pandemic made it safer for you and your patients, but it also brought new audit risks you and your team must recognize and act upon. One simple mistake or omission can cost you thousands. From the order entry technician to the pharmacy manager, everyone has a role to play in protecting your bottom line. Get a global look at the most common audit triggers seen and a tactical approach to how to address and prevent each trigger in your pharmacy’s workflow.

Trenton Thiede, PharmD, MBA, President, PAAS National

 

Pharmacist Learning Objectives:

1. Discuss COVID-19 impact on audits, including vaccine administration and OTC test audit risks.

2. Discuss the importance of acquiring drugs (and diabetic testing supplies) from appropriate sources.

3. Develop operational strategies and policies to reduce audit risk and recoupments.

 

Pharmacy Technician Learning Objectives:

1. Identify common pitfalls with prescription requirements.

2. List common audit discrepancies.

3. Develop strategies to manage plan limits (rejections) appropriately.

 

11 a.m. – 12 p.m.

Precepting Pearls and Tools for Crafting a Fantastic Student Rotation With Minimal Time Investment

Student pharmacist engagement has been a common denominator for high-performing pharmacies. Providing resources specific to your pharmacy and standardizing some rotation experiences can help support and engage students while minimizing onboarding time. Our presenter uses easy-to-follow tools and resources to help students grow, engage in workflow, and meet practice goals of the pharmacy. Join us as we discuss crafting a rotation experience tailored to your situation, which will pay dividends for both you and the student pharmacists.

Shantel Houston, PharmD, Associate Director of Education and Committee Structure, National Community Pharmacists Association

 

Pharmacist and Pharmacy Technician Learning Objectives:

1.      List tools and resources to provide to incoming student pharmacists.

2.      Discuss strategies for engaging in new pharmacy services without adding additional staff.

3.      Discuss how to incorporate students into your existing pharmacy workflow.