Wednesday, July 9  

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8:30 - 9:30 a.m.

The Future of Point-of-Care Testing: Expanding Your Pharmacy’s POCT Portfolio 

Since the pandemic, point-of-care testing (POCT) has been a cornerstone of pharmacy services, but it’s time to think beyond COVID-19. Whether you’re looking to expand your existing portfolio or launch a new revenue stream, this session will provide practical insights on diversifying your POCT offerings, increasing cash-based revenue, and attracting more patients to your pharmacy.

 

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8:30 - 9:30 a.m. 
Ctrl+Alt+Secure: Cybersecurity Practices for Safeguarding Your Pharmacy  

In today’s digital world, cybersecurity threats are becoming increasingly sophisticated, putting pharmacies at risk for data breaches and cyberattacks. This presentation will provide you with practical steps to proactively protect your information and a response plan for when you receive the alarming “we have your data” email. You'll leave equipped with strategies for preventing breaches and effectively responding to incidents when they occur.  

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9 a.m. - Noon 

Basic Life Support 

The American Heart Association’s (AHA) BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. The AHA’s BLS course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. 

 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 3 contact hours (0.3 CEUs) of continuing pharmacy education.  

• Pricing details and the cancellation policy can be found within customer registration.  

 

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10 a.m. - 3 p.m. 

A Business Blueprint for Driving Revenue with Point of Care Consults 

In this half-day workshop, you’ll learn how to leverage basic and advance testing services to unlock new revenue streams. Since opening her pharmacy, pharmacist and innovator Jen Palazzolo has expanded her point-of-care testing services and transformed her business. In this workshop, she’ll share her advice on how you can do the same by diving into essential topics like staffing, business planning, regulatory concerns and marketing to ensure your new services are profitable and compliant. This information-packed workshop will leave you with a blueprint for your next business venture and the tools necessary to implement new revenue streams in the future. 

 

• Led by Jennifer Palazzolo, RPh, owner, Flatirons Family Pharmacy 

• This session is not accredited for continuing education credits.  

• Space for this class is limited, so pre-registration is highly encouraged.  

• The schedule includes a 1-hour break for lunch. 

• Pricing details and the cancellation policy can be found within customer registration.  

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10 - 11 a.m. 
Data-Driven Decisions: Leveraging Analytics to Transform Business Strategies  

Whether you want to increase operational efficiency or boost profitability, this session will provide actionable guidance for transforming your pharmacy’s business model using data-driven approaches. Learn how to leverage data to identify trends, track key performance indicators, and refine your strategies for growth.

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10 - 11 a.m. 

5 Common Drug-Induced Nutrient Depletions and Supplement Recommendation Every

Pharmacy Can Tackle

Medications are essential for treating a wide range of conditions, but many can deplete the body of crucial nutrients over time. In this session, we’ll explore five common drug-induced nutrient depletions every pharmacist should be aware of and how to strengthen your supplements program to support your patients and benefit your bottom line.

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12:30 - 1:30 p.m. 
Is Cost-Plus Right for Me? Weighing the Risks and Rewards for Your Pharmacy’s   

With declining reimbursements and concerns about cash flow, many pharmacies are looking to new business models to take control of their revenue. Join us as we navigate the decision-making process and talk through transitioning to a cost-plus model, along with the risks, rewards, and lessons learned. Whether you’re seeking to improve margins or simply explore new options, this session will provide the tools for making an informed decision about the future of your pharmacy.

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12:30 - 1:30 p.m.

Mindful Medicine: A Clinical Update for Managing Mental Health 

With approximately one in five adults living with a mental illness in the U.S., pharmacists and technicians are perfectly positioned to ensure this patient population receives the information and care they need. In this session, we’ll dive into key elements of managing some of the most common mental health disorders, as well as the role of pharmacy teams in supporting this patient population. 

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2 - 3 p.m. 

Optimizing Patient Use of Medicare OTC Cards and Front-end Sales

Don’t let Medicare OTC cards be a missed opportunity for your patients or your pharmacy. Join this session to get the inside scoop on Medicare OTC cards and learn how to strategically merchandise your pharmacy’s front end to support patient utilization of this benefit. We’ll also walk through how to know which patients have plans with this benefit, get lists of covered products and share workflow tips to help patients and boost OTC sales. 

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​2 - 3 p.m. 

2025 Law and Advocacy Update

Join NCPA’s advocacy team members as they provide a real-time review of the current political landscape and what to expect in the months ahead. Walk away with the latest updates on legislation and regulations that could reshape pharmacy payment and practice for the next decade — for better or worse.   

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Thursday, July 10

 

8 - 9 a.m.  

Preparing Your Team for Common PBM Audits in 2025 

Explore the latest audit trends and strategies to protect your pharmacy and stay ahead of PBM audits in 2025. This session will provide key developments on audit trends and teach you how to prepare your team to proactively mitigate and respond to audit issues. 

 

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8 - 9 a.m.

Home Sweet Home: How Pharmacists Can Help Seniors Stay Independent Longer 

By 2030, 73 million baby boomers will be 65 or older. With more seniors looking to stay in their homes longer, pharmacists can play a critical role in making this possible. This session will explore the pharmacist’s role in aging in place, focusing on transitions of care, medication management, and more to keep aging patients healthy and at home. 

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8 - 9 a.m.

CHC: How Health Centers Can Evolve With the 340B Program Amid Continued Uncertainty 

CHCs continue to navigate the 340B program with a flurry of manufacturer restrictions, agency restructuring, and state law relief. Join 340B expert, Jason Reddish, to walk through recent updates and provide valuable advice on how your pharmacy team can prepare for and respond to the latest 340B rules and standards. 

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Noon - 1 p.m.

One Size Doesn’t Fit All: Evaluating and Tailoring Your Next Business Decision

While it’s tempting to replicate someone else’s success, what works for one pharmacy might not work for yours. This session will guide you through a thoughtful process of evaluating your unique market and community, helping you assess what strategies and investments will truly benefit your practice and patients. We’ll cover how to avoid the trap of one-size-fits-all solutions, identify the specific needs of your customer base, and the importance of staying adaptable in a constantly changing health care landscape.

 

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Noon - 1 p.m.

Don’t Miss a Beat: 2025 Cardiovascular Guidelines Update

Stay ahead of the curve with the latest insights on cardiovascular care as we discuss the latest recommendations impacting medication management, patient counseling, and preventive strategies in cardiovascular care. Learn to incorporate new guidelines into your pharmacy practice, optimize patient outcomes, and stay compliant with evolving standards.

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Noon - 1 p.m.  

Navigating the Guidelines for Long-Term Care at Home 

Long-term Care at home continues to boom as more patients look to stay in their homes longer.  In this session, we’ll review the latest guidelines for serving as a long-term care at home pharmacy and discuss strategies to ensure your pharmacy is compliant with the recent updates.

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1:30 - 2:30 p.m. 

Fighting the Infodemic: The Pharmacist Role in Addressing Misinformation and Health Care Hesitancy 

In today’s environment, health care misinformation can spread rapidly, often leading to patient hesitancy and confusion. In this session, we’ll explore the pivotal role you can play in combatting misinformation by providing evidence-based information and fostering patient trust. Learn practical strategies to effectively communicate scientific facts, address common myths, and engage patients in meaningful conversations about their health.  

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1:30 - 2:30 p.m. 

Unlocking Your Team’s Potential: Maximizing the Role of Technicians and Support Staff 

In this session, we’ll explore compelling data highlighting the value of investing in technicians and supporting staff through effective hiring, training, and credentialing practices. Discover how empowering your team can streamline pharmacy operations, enhance patient care, and allow pharmacists to focus on more complex tasks. By the end of this session, you’ll understand why maximizing the role of your support staff is not just a smart investment — it’s essential for the success and growth of your pharmacy.

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1:30 - 4:30 p.m.

Basic Life Support 

The American Heart Association’s (AHA) BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. The AHA’s BLS course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. 

 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 3 contact hours (0.3 CEUs) of continuing pharmacy education.  

• Pricing details and the cancellation policy can be found within customer registration.

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3 - 4 p.m.

Boost Your Knowledge: 2025 Immunization Updates  

Stay ahead of the curve in 2025 with the latest immunization updates. This session will cover key changes in immunization schedules, new vaccine recommendations, and emerging trends shaping vaccine offerings within the pharmacy.

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3 - 4 p.m.
How AI is Shaping the Future of Pharmacy Practice 

Artificial intelligence is rapidly transforming industries, and pharmacy is no exception. In this session, we’ll explore emerging trends, the potential impact of AI on pharmacy operations, and what the future holds for this technology in pharmacy practice. 

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3 - 4 p.m.  

Navigating the Future of Long-term Care: Leveraging Technology and Trends to Future-proof Operations  

In this session, we will explore the evolving landscape of long-term care operations Our focus will be on leveraging emerging technologies, understanding industry trends, and utilizing data-driven forecasting to ensure the success of your practice both now and in the future. Join us as we dive into the latest technological advancements and discuss strategies for operational efficiency to help you stay ahead of the curve.  

 

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Friday, July 11  

 

8:30 - 9:30 a.m. 

Streamline Your Management Approach: A Three Step Strategy to Keeping Talent and Improving the Bottom Line  

In this action-packed session, participants will uncover a practical three-step strategy for attracting and retaining top talent across multiple generations. Through engaging activities and expert insights, learn how to tailor your management approach to different age groups while fostering a high-performance culture and an improved bottom line. Whether you're managing Gen Z, Millennials, Gen X, or Boomers, this course will equip you with an actionable plan to streamline your management approach.   

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8:30 - 9:30 a.m.

From Compliance to Growth: Scaling Your Compounding Business with Success 

Are you ready to take your compounding business to the next level? Join us as we explore key strategies for scaling your compounding practice and review the latest regulatory updates necessary to ensure compliance.  From financial evaluations to elevated staff roles, you’ll walk away with business-building musts for growing your compounding services.

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8:30 - 9:30 a.m.

CHC: Best Practices for Meeting 340B Audit and Compliance Requirements 

This session focuses on compliance expectations from HRSA, particularly through the audit process, as well as manufacturer and state-specific vectors for audit, inquiry and reporting.  Attendees will leave with a fuller understanding of the context around such compliance expectations, as well as recent trends and potential changes on the horizon.

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Noon - 1 p.m.

Optimizing Workflows to Prioritize Clinical Services 

With busy schedules and competing demands, it can be difficult to prioritize workflows and clinical services. In this session you’ll learn strategies to optimize workflows and make the most of all clinical interactions, even when time is limited. Learn practical approaches for assessing patient needs, maximizing the impact of short interactions, and streamlining your workflow to enhance patient care. Whether you have 10 minutes or an hour with a patient, you’ll leave this session equipped with actionable tools to ensure your pharmacy is set up for success. 

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Noon - 1 p.m. 

A Step-by-Step Guide to Setting up a HIV PEP/PrEP Clinic 

In this session, you'll learn best practices for establishing an HIV PEP/PrEP clinic at your pharmacy, including screening, prescribing, and documenting when working with this patient population. We’ll explore the latest guidelines, key patient education strategies, and practical tips for ensuring adherence and follow-up care. Whether you're starting a program or optimizing an existing one, this session will equip you with the tools to provide vital HIV prevention care in your community.  

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Noon - 1 p.m. 

2025 Long-term Care Advocacy Update 

Join NCPA Senior Vice President of Policy and Pharmacy Affairs Ronna Hauser and Senior Vice President of Government Affairs Anne Cassity as they review the latest congressional topics affecting the LTC space.  

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1:30 - 2:30 p.m.  

From Paperwork to Payments: Understanding Medical Billing Credentialing and Contracting  

In this session, we will explore the complexities of medical billing, examining best practices for credentialing and contracting and avoiding common pitfalls that can delay reimbursement. With expert tips and real-world examples, you’ll learn how to streamline the administrative workload and improve your cash flow by navigating these critical billing tasks more efficiently.  

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1:30 to 2:30 p.m. 

Collaborative Practice Agreements Made Easy: A Roadmap for Success

Collaboration with physicians has become a permanent part of the pharmacy landscape. This session will guide attendees through the essentials of establishing successful Collaborative Practice Agreements (CPAs), including key legal considerations, best practices, and common pitfalls to avoid. Attendees will leave with practical tools to confidently approach physicians and health systems, as well as insights on compensation models and real-world examples of effective collaborations.

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1:30 - 4:30 p.m. 
Basic Life Support 

The American Heart Association’s (AHA) BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. The AHA’s BLS course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. 

 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 3 contact hours (0.3 CEUs) of continuing pharmacy education.  

• Pricing details and the cancellation policy can be found within customer registration.  

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4 - 5 p.m.

Key Steps for Developing Your Pharmacy’s Succession Plan 

Whether you’re planning for retirement or simply future-proofing your pharmacy, this session will provide the insights and tools you need to secure your pharmacy’s long-term success. We’ll explore key steps involved in creating a comprehensive succession plan, from identifying potential successors to managing the transition process. Learn how to protect your business, minimize disruptions, and prepare yourself and your team for a smooth handover. 

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4 - 5 p.m. 

Partners in Health: Clinical Approaches to Managing Obesity in Pharmacy

In this session, we’ll explore how pharmacists can serve as essential partners in managing obesity through evidence-based clinical strategies. From identifying at-risk patients to recommending personalized interventions, you’ll gain practical tools to incorporate weight management services into your daily pharmacy practice. We'll discuss the role of pharmacotherapy, lifestyle modifications, and patient counseling while highlighting how a patient-centered approach can lead to lasting health improvements for your patients. 

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4 - 5 p.m. 

CHC: Navigating Community Pharmacy Parnterships in the 340B Program

Explore a real-world case study of a community health center's journey in establishing and optimizing partnerships with community pharmacies under the 340B program. This session will examine key steps in initiating these collaborations, address operational and compliance hurdles, and highlight strategies to maintain program integrity while expanding patient access to affordable medications. Pharmacists and technicians will gain actionable insights to strengthen their own 340B efforts through improved pharmacy relationships and patient-centered approaches. 

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Saturday, July 12  

 

8 a.m. to 12:30 p.m. 

Diversifying Revenue: Integrating Long-Term Care into Your Pharmacy Practice

By 2050, the number of individuals relying on paid long-term care services is expected to double to 27 million, creating an urgent need for expanded care options. Pharmacies play a critical role in meeting this growing demand—whether in facilities, at home, or everywhere in between. This comprehensive workshop equips participants with the essential knowledge to integrate long-term care (LTC) services into their existing community pharmacy practice. Explore key regulatory and operational considerations, gain insights into local market evaluation, and learn practical steps for expanding into LTC. From understanding combo-shop requirements to emerging trends for closed-door pharmacies, this session provides the tools and strategies to navigate and enter the LTC space successfully. 

 

• Led by Rebecca Snead, B Pharm, CAE, FAPhA, senior director of strategic initiatives and the Long-Term Care Division, NCPA; Leanne Haley-Brown, BSPharm, RPh, CEO, Impact Pharmacy Solutions; Aimee O'Reilly, PharmD, owner, O'Reilly Family Pharmacy

• Space for this class is limited, so pre-registration is highly encouraged.

• This program is eligible for up to 4.25 contact hours (0.425 CEUs) of continuing pharmacy education.

• Pricing details and the cancellation policy can be found within customer registration.

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8 a.m. to 3 p.m. 

Effectively Managing Pharmacy Teams: A Dose of Practical Solutions 

Pharmacy owners and managers are all too familiar with the crushing challenges of hiring, training, and retaining talented employees. Being understaffed creates a hardship most pharmacy teams know and experience often. There ARE practical things a pharmacy owner/manager can do to face these challenges head on. In this full day workshop, you’ll learn and practice strategies for hiring, training, coaching and keeping top-performing employees on your team. 

 

• Led by Kelley Babcock, & Terri Norvell, co-founders, Leadership Growth Formula 

• Space for this class is limited, so pre-registration is highly encouraged.  

• This program is eligible for up to 6 contact hours (0.6 CEUs) of continuing pharmacy education. 

• Pricing details and the cancellation policy can be found within customer registration.

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8 a.m. to 3 p.m. 

Mental Health First Aid    

Pharmacists and pharmacy team members are more likely to need to respond to a mental health episode than to a situation requiring basic life support or CPR. Mental Health First Aid (MHFA) training, therefore, could be considered more important than CPR training. MHFA teaches you how to identify, understand and respond to signs of mental health and substance use challenges among adults. 

 

• Due to the 2 hours of pre-work required, registration will close Monday, July 7, 2025. No on-site registrations will be accepted as space for this training is limited. 

• Led by Hannah Fish, PharmD, CPHQ, senior director, strategic initiatives, NCPA 

• This program is eligible for up to 8.5 contact hours (0.85 CEUs) of continuing pharmacy education. Participants need to complete 2 contact hours (0.2 CEUs) of self-paced prework.   

• Pricing details and the cancellation policy can be found within customer registration.  

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